IT Project Manager
Hardware Solutions Builders (HSB- HASOUB)
Total des années d'expérience :16 years, 7 Mois
Managing IT projects in public & Private Sectors, troubleshooting ticketing, project success reporting and managing
staff.
Tasks & Responsibilities
Receiving & processing service tickets.
Live technical support
Participating in project planning with management
Full project supervision and delivery
Assigning project resources
Assigning tasks to team members
Project progress reporting
Managing on-site Customers' queries
Quality Control of the overall project settings.
Part of customers' accounts management team, in Makah, handled direct marketing & sales tasks to end users,
handled account opening & credit, handled invoicing & collection reporting
Tasks & Responsibilities
Customer advisory
Providing full products knowledge to customers
Credit supervision & processing
Accounts approvals, legal review
Logging the sales transaction into financial system
Branch payroll officer
Branch expense & Budget controller
Weekly reporting of branch sales & financial performance
Managing the full cycle of software consultancy, implementation, technical support & service delivery of several
Software & ERPs
Tasks & Responsibilities
Product live demo
Implementing the solution at client IT infrastructures
Providing technical support after implementation
Assuring successful service delivery
Reporting on products dysfunctionalities
Opening maintenance tickets, supervising the maintenance procedures & progress, and handling customer
relationship management
Bachelor's degree in Business Administration