Sales & After Sales Support Manager
Sama Trading Company
Total years of experience :22 years, 9 Months
Developing and executing the company’s business strategies in order to attain the required goals.
Providing strategic advice to the staff so that they will have accurate view of the market and the company’s future.
Preparing and implementing comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities.
Communicating and maintaining trust relationships with the different suppliers, business partners and authorities
Overseeing the company’s financial performance, investments and other business activities.
Delegating responsibilities and supervising the work of the staff providing guidance and motivation to drive maximum performance
Reading the submitted reports to reward, improve the performance and resolve problems.
Acting as the public speaker and public relations representative of the company in a way that strengthen its profile
Analyzing problematic situations and occurrences and providing solutions to ensure company survival and growth
Handling the workshop / Crane Service daily activities, responsible for the overall operations of the workshop / Crane Service, including the customer service, monitoring the productivity and the profitability of the service team, looking after the training plans and the development of staff skills, and monitoring on controlling the expenses.
Dealing externally with the customers and suppliers.
Dealing internally with the other departments within the organization.
Responsible for the service staff management.
Maintaining an excellent communication with the suppliers and the customers.
Responsible for the warranty processing and monitoring the productivity of the service team.
Coordinate with the Parts Manager / Parts Team for parts requisitions and parts required for stock.
Prepare the reports as assigned relative to activity like budget reports, service warranty and technical trainings as required by the suppliers.
Attended GROVE Service Manager Courses in GROVE DUBAI
Dealing Directly with the suppliers for the technical and warranty issues.
Prepare the technical and the warranty reports required by the suppliers and the top management.
Leading and Supervising a staff of Engineers, technicians and mechanics to carry out all the inspection, diagnosing and the troubleshooting for the machines we support as a dealer especially for Grove Cranes, JCB Construction Machines, TCM Forklifts and other brands.
Prepare all the paper work, reports and quotations including (the labor cost, the parts required, the work plans, also the plans to improve the staff skills.
Coordinate with Parts Manager / Parts Team for parts requisitions and parts required for stock.
Dealing internally with other department within the organization.
Responsible for warranty processing and monitoring the productivity of the service team.
Dealing and Contacting the customers directly to ensure the customer satisfaction....etc)
Maintaining an excellent communication with suppliers and the customers.
Graded as a Master Technician with Grade ( A ) from Manitowoc / GROVE Cranes.
Leading and Supervising a staff of technicians and mechanics. to Carry out all the inspection, diagnosing and the troubleshooting job and the repairs required for the machines we support as a dealer especially for Grove Cranes and JCB machines.
Prepare all the paper work, reports and quotations including (the labor cost, the parts required, the work plans, also the plans to improve the staff skills.
Coordinate with parts department for parts requisitions.
Dealing internally with other department within the organization.
Dealing and Contacting the customers directly to ensure the customer satisfaction....etc)
Maintaining an excellent communication with suppliers and the customers.
Leading and Supervising a staff of Engineers, technicians and mechanics. to Carry out all the inspection, diagnosing and the troubleshooting job and the repairs required for the machines we support as a dealer for KOMATSU earth moving and construction machines.
Also Used to Diagnose, maintain and service all the heavy construction equipment - KOMATSU machines
Familiar with all the hydraulic and electrical circuits especially for Hydraulic excavators, Wheel Loader and also familiar with all the component related to the earth moving and heavy construction equipments.
Prepare all the paper work, reports and quotations including (the labor cost, the parts required, the work plans.
Coordinate with parts department for parts requisitions.
Dealing internally with other department within the organization.
Dealing and Contacting the customers directly to ensure the customer satisfaction....etc)
Maintaining an excellent communication with the customers.
B.Sc in Mechanical Power Engineering