Director Of Operations
Papparoti
Total years of experience :19 years, 3 Months
⦁Expertly create and maintain menus to enhance client satisfaction; event-specific menus for occasions such as banquets, as well as manage food costs, uphold menu standards, and also control inventory.
⦁Propose an operating budget for each of the department’s revenue outlets; after approval, supervise and take appropriate undertakings as necessary in order to assure the achievement of budget targets.
⦁Strategically organised and execute orientation and training for new staff, and in addition professional development activities for the experienced staff with intention to boost overall organisational goals.
⦁Permit the menus anticipated by the Executive Chef for all outlets and special events. Organise and approve external/internal marketing & sales promotion activities for the food & beverage department.
⦁Actively interconnect with the Executive Chef, Catering Director, Purchasing Agent and all other relevant club administrators to help assure the highest level of member satisfaction at minimum cost.
⦁Directed all aspects of front office, Housekeeping, Security and Valet operations, in 1005 room hotel. Manage departments that include 15 managers, 22 supervisors and 320 associates.
⦁Adeptly functioned with the sales department in order to keep updated all the Local Negotiated rates and groups, as well as kept the appropriate record for all the reservations associated with them.
⦁Rendered expert services and contributed positively to the team effort by effectually dealing with all guest relation, complaints, concerns, and questions for organisational and productivity improvement.
⦁ Proficiently worked with all other departments and their executive officials in order to confirm the constant improvement in guest satisfaction, and more overly exceed their comfort level at every turn.
⦁In charge of Front Office department, managed operating expenses to ensure all departmental expense according to the designed budget, prepared monthly inventory control and assisted on capital budgets.
⦁Advanced innovative policies & procedures to improve customer service based on client feedback, and facilitated the front office work. Completed various hotel duties in a timely and professional manner.
⦁Communicated with customers via phone and email to ensure customer satisfaction. Worked closely with all departments to handle customer concerns and guaranteed a high level of service and quality.
⦁Delivered training to new hires in daily front desk responsibilities and operations, additionally provided team support to other hotel departments to continue a smooth flow of hotel operations.
Ensure that current information on rates, packages and promotions are available at the front desk and that all staff is knowledgeable on such.
•Conduct pre-shift meeting with staff and review all information pertinent to the day's business.
•Work closely with Housekeeping management to ensure accurate status of each room, readiness of room for check-in and report guest concerns.