Digital Solutions Delivery Manager
Giza Systems
Total years of experience :17 years, 4 Months
• Leading an IT solutions delivery team responsible for successful delivery of enterprise-wide projects across
different regions.
• Working with technology and liberty global to align on common frameworks and standards.
• Briefing change into technology and working with development, test, and support teams to ensure quality
delivery, to time and budget.
• Analyzing customer issues to create priorities based on impact.
• Evaluating and providing recommendations to improve existing business processes.
• Leading business requirement workshops to identify and realize operational benefits designing and developing
business intelligence / digital solutions.
• Configure, implement, and maintain digital solutions for project management, cost management, contract
documents, document management, and digital reporting.
• Identifying and implementing operational efficiencies to existing processes using innovative and new technologies.
• Orchestrate information from existing project management systems to provide an integrated environment.
• Providing digital solutions to aggregate, present and visualize data to drive executive reporting.
• Manage and guide the detailed design, development, and integration activities.
• Providing oversight to multiple projects.
• Reporting Progress status and issues to leadership in a clear and concise manner.
• Accountable for implementing technical architecture solutions to conform with IT guiding principles.
• Contribute to the evolution and delivery of IT and/or Digital Strategies.
• mentoring and providing technical oversight and guidance to team members and cross-functional partners,
improving their skills, knowledge of our systems, and their ability to get things done.
• Research and present new technology trends, influencing peers and leadership toward adoption, driving
accountability of the achievement of roadmap milestones.
• Leading, guide and support multiple work stream leads / consultants through the design and implementation of
targeted change strategies including identification of change impacts to people, process, policy, and structure,
stakeholder identification and alignment, appropriate communication and feedback loops, successes measure,
training, organization readiness and long- term sustainability.
• Manage and deliver large and complex ERP engagements to identify design, and implement creative business and technology solutions Across legal entities
• Define deliverable content and ensure buy-in of proposed solutions from top management levels for client
• Organize and lead pursuit teams, participate and lead aspects of proposal development process
• Provide leadership and assistance for delivery teams and staff across regions
• Update and manage ERP system to ensure it provides company with proper business solutions and accurate results
• Analyze data processing modules and identify areas of enhancements and improvements
• Provide procedures and reports to identify and resolve data integrity issues
• Develops business strategies and supervises critical path activities to troubleshoot or escalate problems to Management
•Coordinates with related team or department to ensure the business runs efficiently
• Prepare and manage risk management plans
• Provide status reports to the executive sponsor or other stakeholders as require
• Identify business and technical needs in implementation of standard business solutions as functional consultant
• Identify business and technical needs by working with business owners and technical groups.
• Managed; offsite BASIS team in several countries and onsite team
• Provide technical account and situation management to focus and coordinate information and resources to address issues in systems
• Define deliverable content and ensure buy-in of proposed solutions from top management levels
• Act as an escalation point for critical service incidents
• Defines requirements against customer vision, and identifies challenges and risk
• Determine information requirement for implementation and customization.
• Analyze and gather requirement from business owner
• Write businesses high level requirement, FRD and RFP
• Dealing with and resolving problems and issues which arise.
• Implementing new initiatives
• Handling new client inquiries and acting as the face of the business.
• Mentoring and training up new staff
• Monitoring & reporting on standards & performance targets
• Arranging & chairing weekly team meetings, focusing on targets & achievement
• Influences the implementation of solutions to minimize risk and increase customer satisfaction
• Communicate with external provider to insurer system deliverables at all Project Phases
• Identify business and technical needs by working with end-users, business owners and technical groups
• Determine information requirement for implementation and customization.
• Analyze and Set gap analysis for implementation and customization.
• Setup system according analysis and information gathering.
• Write technical and business documentation for technical group for customization needed
• Provides direct technical support for all requirements in the planning and implementation of ERP.
• Testing and deploy new customization
• Schedule changes to systems to ensure it meets business owners’ needs and time frame
• Provide excellent customer service to internal customers
• Initiate and lead effort to provide training to other team members
• Work as a member of cross-functional team to support various enterprise systems
• Create and communicate project status to management and customers
• Contribute to development of a strategic vision of how the environmental sector can use Application data to bring about positive change
• Communicate with external provider to insurer system deliverable.
• Identify and analyze business and technical needs by working with end users, business owners and technical groups
• Administer applications to manage peak performance, support end-users with both technical and business needs
• Support all systems and processes while taking ownership of issues until they are resolved
Schedule changes to systems to ensure it meets business owners’ needs and time frame
• Provide excellent customer service to internal and external customers
• Initiate and lead effort to provide training to other team members
• Responsible for successful implementation of CRM, Share point
• Provides direct technical support for all requirements in the planning, coordination, and implementation of ERP.
• SQL Administration for all databases
• Deployment and testing all customization.
• Create and communicate project status to management and customers
• Provides updates to the Engagement Manager
• working in MIS (Management Information System) section under IT department, Leads the implementation and support of applications in our organization
• Support, Implement and Administrate Great Plains application: -
➢ Implement, support and customize Giza Systems ERP systems using
Microsoft GP 8.0 with its different modules (GL, AP, AR, Inventory and Order Processing, Banking, HR, Project accounting and field service (contract administration, service call management and Eservices))
➢ Implement, support and customize ERP systems in Giza services (sister company) using Microsoft GP 8.0 (GL)
• Support, implement and Administrate the Web Time Sheet Application: -
➢ Implement, support and customize Giza Systems and Giza Arabia web time sheet 6.7 and web resources 2.5
• SQL Administration for all databases
• Implement, Support and Administrate CRM 3.0 (Sales Module)
• Integration between Great Plains, web time sheet and web resources applications.
• Deployment and testing all customization from our vendors.
• Gather requirements for different applications (Microsoft SharePoint 2007, GP, CRM and Web Time Sheet)
General Major
Bachelors of computer Science – Modern Academy, 2004 Major computer sciences (Graduation Grade: Very Good, Project Grade: Excellent). Minor Business
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