Sales & Marketing Manager
Green Towers
Total years of experience :21 years, 11 Months
• Manage, train and motivate direct reporting staff according to company procedures and policies.
• Setting annual sales targets coupled with achievements action plans.
• Maintain administration and relevant reporting and planning systems.
• Manage relevant reporting of management and financial information for the sales and marketing departments.
• Plan and manage internal communications and awareness of corporate directions, missions, aims and activities.
• Prepare and Implement selection and retention strategies to maintain required occupancy level.
• Maintains knowledge and awareness of ongoing rental markets, property competition, and other market conditions affecting leasing and operations.
• Assist Sales Manager in leading, directing and motivating sales team in order to achieve the overall corporate sales objectives.
• Revising and implementing sales strategic plans.
• Generating sales opportunities by identifying appropriate business targets.
• Assist Sales Manager in providing a professional and excellent level of customer service with existing and new customers.
• Supervise the scheduled shifts.
• Completing all assigned duties based on fixed business plan.
• Handle customer issues, resolution and communicate escalated issues to the Sales Manager
• Supervise Sales Representatives.
• Assist with sales rep questions, concerns and product/service questions.
• Create reports showing Sales %, install %, adherence, and attendance etc.
• Make sure all employees adhere to company policies and procedures (example: dress code, eating food at station, cell phone usage, etc.)
• Deliver positive feedback, Employee Rewards and Customer Recognitions to employee
• Communicate all employee relations issues, concerns, and incidents to Sales Manager.
• Supervise the activities of assigned sales territories to meet and exceed yearly sub team goal.
• Assist sales representatives in developing long term and daily territory plans that optimize time and resources.
• Identify training and/or coaching needs and plan necessary steps to achieve desired results.
• Ensure that all Inside Sales Representatives achieve the required level of product knowledge necessary to promote assigned titles.
• Interpret and analyze team sales data to forecast and enhance sales rep productivity.
• Create and foster a motivational work environment, which encourages professional development, team collaboration and high performance.
• Complete all required reports regarding sales and sales campaigns, market feedback and team territory management activities.
• Cover open territories by making sales calls to generate new business or to close pending business, solicit market feedback and manuscript leads.
• Complete staff assessment and performance appraisal documents.
• Responsible for management of account assignment activities, including adjustments, dispute resolution and account investigation.
• Identify and confront performance issues - including communication of gaps in performance, coaching to improve performance, clearly setting expectations and taking further disciplinary action as appropriate.
Mar 2004 Orbit Satellite Television and Radio Network to Sales Supervisor
April 2007
• Responsible for achieving the sales target.
• Develops new prospects to increase sales volume.
• Recommends additional services to develop business opportunities.
• Full responsibility for the sales representative team.
• Resolves customer's complaints to ensure customers relations and satisfaction.
• Conducting midyear and end year appraisal to each team member.
• Responsible for telesales calls which are divided to searching for new data and making professional calls.
2000 Alexandria University Alexandria Faculty of commerce, Accounting