IT Project Manager
Abu Dhabi Islamic Bank
Total years of experience :15 years, 3 Months
- Projects:
• ATMs Upgrade to latest OS and Security compliances
o Upgrade the ATMs OS
o Install the security programs
o Shields
o Real-time monitoring and prevention centralized management
o PEN Test findings
• E-Banking and Payment Technology Services:
o FAWRY Bill Payments
§ Implement the service of mobile phone recharge and bill payments over ADIB Egypt ATM network.
§ Utilizing a third party platform (Fawry) that interacts with various service providers.
o E-collection through POS
o E-Wallet
• Banking Asset Liability Management
o Qualitative and quantitative liquidity assessment
o Stress testing, and contingency planning.
o Changes in market environment, including growing costs of liquidity, larger funding spreads, and reduced market confidence.
• IT Infrastructure Projects:
o High end Storage Migration
o IP Telephony, Recording and Billing systems
o Backup Systems Upgrade
o DB Standardization and Consolidation
• In addition, Projects related to DRP and BCP, Data Centre, Information and Network Security
- JD:
• Manage, Monitor and Responsible for delivering main IT projects.
• Facilitate and assist in defining the project missions, goals, tasks, required resources, budget, resolve or assist in conflicts resolution, continuous monitor and control project boundaries ( scope, time, cost, resources, quality) in addition to ensure following the processes and Procedures during the projects life cycle.
• Achieve the stakeholders’ satisfaction and manage stakeholders’ requirements, expectations and objectives.
• Provide regular and on-demand management reporting on projects progress/performance and financial management
• Abiding with PMO framework, IT policies & procedures, IT quality, service management framework and Information security framework. Interfacing with PMO to leverage support and enable transparency and audit.
• Adhering to change Management policy.
• Coordinate with different Business Units and IT departments to Prioritize IT projects. Challenge to manage IT projects.
• Managing big number of Stakeholders 20+ covering business units, IT teams, and vendors
• Good knowledge of bank process and polices that might impact the project delivery
• Good knowledge of government laws in commercial contracts and vendor management.
• Good associate with business priorities to align to projects pipeline and delivery calendar.
• Creating, updating and tracking of Project Plans and Schedules.
• Financial cost tracking, variance, milestone payment tracking and Cost reporting.
• Lessons learnt, Issues, Delays and continues improvement items logging.
• Building & Managing Partnership with Infrastructure, Security, and Virtualization Vendors like Microsoft, Veeam, McAfee, VMware...
• Managed regional teams in KSA, UAE, Jordan, Yemen, and Egypt
• Knowledgeable of Software products positioning and Volume Licensing, and Negotiating with customers to maximize contract value and Customer Satisfaction, whilst simplifying the licensing experience for the customer and driving for “right licensing”.
• Successful Product Management experience. Moreover, Knowledgeable of virtualization technology, experience.
• Understand Vendors’ most challenging business problems and delivering effective and appropriate Licensing solutions to the end user customers
• Build the end-to-end Licensing solutions that support pricing, ordering, fulfillment, and benefits across Software vendors licensing channels.
• Planning, designing, scoping, managing, and delivering key capabilities of Software Roadmap to enable the future business capabilities.
• Has a proven track record of recruiting and developing top talented teams.
• Satisfying customer needs and achieving high user and business partner satisfaction.
• Clarifies requirements and influences the business decisions that lead the right Vendor requirements.
• Responsible for managing assigned projects that include; Business Continuity / Disaster Recovery, An enterprise-wide Infrastructure containing policy, methodology, and various additional critical information for use.
• Monitoring project deployment schedules and benefits realization for all projects within the scope.
• Monitoring and evaluating all project activities to ensure complete business capability implementation.
• Creating and distributing program communications and performance reports on a consistent and timely basis.
• Facilitating and monitoring project issues resolution, risk identification and mitigation plans.
• Managing and facilitating Change Management Process.
• Managing resources and assignment to projects, ensuring on-time phase completion and implementation.
• Managing a team of TAMs to establishing/ managing the long relationship between our Company and the high level management of key contracted customers.
• Developing a yearly plan to help customers realize their full potential through accelerated adoption and productive use of new technologies.
• Provide guidance, feedback, and leadership to achieve all operational, quality of Service, and satisfaction metrics.
• In addition, Responsible of the financial budjeting Plan
• Develop and Manage Customer Accounts
• Develop an effective strategy to keep current on customers’ business needs and identify new opportunities
• Develop a service plan and engage appropriate parties to meet specific opportunities
• Develop integrated solution and finalize delivery and implementation cost and schedule
• Develop detailed proposal and obtain necessary contractual agreements.
• Document feedback on products and services and communicate feedback with development and implementation teams and management,
• Obtain input from technical teams regarding cost of development and implementation, and delivery schedule
• Collaborate with management and technical teams to develop potential solutions with associated costs, benefits, and business value
• Liaising with technical departments to manage a diverse and complex scope of support issues.
• Ensuring high-availability of server systems, monitoring equipment status and Driving high levels of customer satisfaction.
• Demonstrating excellent business management by renewing accounts on time, supporting up-sell into target accounts and realizing additional revenue opportunities.
• Growth of influence beyond operations and technical contacts and delivery of all contractual commitments as defined by the Services Description,
• Service Level Agreements performance accountability. Building action plans and follow up the plans.
Very Good
Very Good