Chief Technology Officer-CTO
ATC
Total years of experience :32 years, 3 Months
Duties and Responsibilities.
• Directs the day-to-day activities of an organizations information technology (IT) department, ensuring that systems, services, and infrastructure work reliably and securely.
• Lead teams that develop and implement networks and servers, respond to user help desk requests, and monitor system stability and performance.
• Provides guidance and leadership to the IT department and its technicians, but also directly supports end users by handling escalations, resolving user issues, and monitoring the performance of business-critical systems to prevent delays and outages and quickly resolve ongoing issues.
• Monitor IT Servers and Systems.
• Negotiate Vendor Contracts.
• Resolve Help Desk Escalations.
• Oversee Upgrades and Installations.
• Implemented policies and standard operating procedures and managed quality, customer service and logistics.
• Managed the operations and evaluation of suppliers and vendors instituting software and hardware to increase efficiency and track performance.
• Planning, and road mapping managing from initial conception through to completion.
• Managed and hired in-house and remote technicians,
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Managed scheduling, training and inventory control.
• Responded to information requests from superiors, providing specific documentation.
• Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
• Created corrective actions based on adverse KPI trends.
• Analyzed and controlled materials, supplies and equipment operational expenses.
• Measured and reviewed performance via KPIs and metrics.
• Installing, maintaining and diagnosing malfunctions of IP Phone (AVAYA), Sound System, Fire Alarm (Addressable), CCTV (Closed-circuit television), VSAT (Very Small Aperture Terminal) and other radio and communication systems.
• Admin. Of Active Directory server, Mail server, Manage Engine system, Right Fax server, Copier machine server and services.
• Design and Installation network systems (Switches, Routers.., etc.).
• Negotiating with all telecommunication companies in Egypt to get the best services and best prices.
• Use different tools provided by technical Dept.
• Follow up of low and high technical problems for all users.
• Managing VOIP Video and Audio conference systems (Cisco Tandberg video conferencing - AVAYA).
• Monitoring and maintaining computer systems and networks.
• Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
• Investigated troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Replacing parts as required.- Providing support, including procedural documentation and relevant reports
• Following diagrams and written instructions to repair a fault or set up a system.
• Supporting the roll-out of new applications.
• Maintained relevant qualifications and continually updated knowledge for optimized workflow.
• Managed multiple projects concurrently, using prioritization and time management skills to consistently meet deadlines.
• Employed exceptional communication and relationship-building skills to develop trusting, professional client relationships.
• Developed effective inventory-management system to minimize loss.
• Managed staff using targeted approach to training, hiring and employee engagement.
• Increased overall productivity by working to understand personal goals of team members, raising job satisfaction scores.
• Developed effective inventory-management system to minimize loss.
• Devised processes to boost long-term business goals and increase profits.
• Kept work areas clean, neat and free of safety hazards to maximize efficiency.
• Fostered positive employee relationships through communication, training and development coaching.
• Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
• Created and implemented strategies for team members to reach goals.
• Delegated tasks to team members, maximizing unique strengths and skill sets.
• Created and distributed monthly, quarterly and annual reports to management regarding performance.
• Rotated through series of different stations based on team needs.
• Delegated daily tasks to team members to optimize group productivity.
• Employed critical analysis and exceptional communication skills to design solutions for customers.
• Used AVAYA system to boost productivity and efficiency in operations.
• Managed project to meet budget and time frame constraints, overseeing project staff workflows.
• Developed Facebook and Google strategy that led to significant increase in site visits.
• Developed effective inventory-management system to minimize loss.
• Investigated and troubleshooting problems to resolve issues swiftly and optimize functionality.
• Formulated department budgets to facilitate smooth financial operations and meet business targets.
• Used effective people management and organizational abilities to plan tasks and workflows.
• Increased overall productivity by working to understand personal goals of team members, raising job satisfaction scores.
• Designs, installs, and configures all voice network components.
• Negotiating with all companies to get the best services and best prices.
• Provided installation, service and maintenance for broadband internet and digital telephone service.
• Installed, set up and repaired devices and system components.
• Laid out cabling plans and ran through buildings to desired locations.
• Installed network interface devices and rearranged inside wiring.
• Assisted with developing long-term strategies to accommodate future needs of telecommunications network.
• Supervised work of technicians and subcontractors to determine proper installation of fiber optic and copper cable infrastructure
Installing, maintaining, repairing and diagnosing malfunctions of PBX (private branch exchange), Sound System, CCTV
(Closed-circuit television), VSAT (Very Small Aperture Terminal) and other communication systems.
* Design and Installation network systems (Switches, Routers etc.).
* Responsible for the installation and maintenance of the mainframe, mini computer and/or network operating systems, as well
as data management, telecommunications, performance and capacity management, and utility software within the designated
environment.
* Set up, install and program devices and equipment including digital, analogy and emergency telephones and/or data
communication equipment.
* Documents network by recording configuration diagrams and programming.
* Service Desk Handle the employees complain and/or requests coming from the call centre, and which needs the network
operations technical department intervention.
* Responsible for delivering the essential training and orientation for the new team members which enables them to handle
their new job effectively.
* Managing a team of 5 specialists, reporting directly to the Technical Manager.
* Handling and modifying the shift schedule with the required vacations from team members.
* Handling any escalations that may come for my team, and ensure that workflow is not affected, and the job is done efficiently
without delay, and without affecting the spirit of my own team.
* Essential function and responsibilities: Report network faults to concerned parties and follow up on updates. Solving
employee’s problems.
* Follow up of high technical problems. Liaison between the employees and my technical team.
* Review the daily shift reports for proper problem handling and follow up.
* Use different tools provided by technical Dept.
* Create monthly reports for solving employee’s problems.
• Set up and allocated hardware to +100 staff.
• Repaired range of hardware including printing and scanning systems.
• Logged and resolved +1000 IT support requests each day with efficiency and superior customer service.
• Primary responsibility to provide installation, maintenance and support for the Districts data cabling network of PBX (private branch exchange), Sound System, CCTV (Closed-circuit television) and Intercom systems (Audio & Video).
• Responsible for the installation and maintenance of the mainframe, mini computer and/or network operating systems, as well as data management, telecommunications, performance and capacity management, and utility software within the designated environment.
• Responsible for the implementation of methods and procedures necessary to support all activities related to the installation, change, problem resolution, performance, and operational capacities of systems within a functional area.
• Set up and maintained equipment.
• Provided 1st and 2nd line technical support for company employees.
• Installed and updated all software on behalf of clients and staff.
• Developed maintenance schedules for all computer hardware, software and networks.
• Installing, Maintaining, Repairing and diagnosing malfunctions of PBX (private branch exchange), Sound system, Fire Alarm (Addressable and conventional), CCTV (Closed-circuit television), Intercom systems (Audio & Video), VSAT (Very Small Aperture Terminal) and other radio and communication systems.
• Establishes voice and data networks by programming features; - Establishing interfaces and integrations.
• Following industry standards; activating remote access tools.
• Responsible for planning, organizing, supervising, and reviewing the work of a small technical support staff engaged in providing systems management, network management, and/or telecommunications management within a designated technical specialty including the diagnosis of operating system and hardware.