مدير مبيعات و خدمة عملاء
شركه رايه للتوزيع و نوكيا كير و سامسونج كير
Total years of experience :19 years, 1 Months
يتم استقبال العملاء الذين يحملون ضمان تابع للشركه او لا يحملون ضمان و تقديم خدمة الصيانه لهم على اكمل وجه و نقوم بعمل تقييم للخدمات المقدمه للعملاء عن طريق ملىء ورقة تقييم للخدمه و فى حالة وجود مشكله يتم المتابعه مع العملاء و تيسيير الخدمات لهم و معرفة نقاط المشاكل و العمل على حلها و كذلك نقاظ الضعف و تقويتها ..و متابعة حالة المبيعات و تحديث العروض يوم بيوم و متابعة منحنى المبيعات اليومى و عمل الملفات الخاصه و ارسال التقارير الى مدير المنطقه يوميا فى اخر يوم عمل و تحديد الهدف اليومى و الهدف الشهرى المحدد و تحقيق الاهداف على مدار السنه. بالاضافه الى عمل و تصميم تقارير متابعة الموظفين ووضع التقييم السنوى لكل موظف و شرح و توجيه الموظف لنقاط القوه و الضعف الموجوده لتحسين اداءه فى العمل و القيام بعمل تدريب على كل الستحدثات الموجود من حيث النظام المستخدم او التقنيات و الموديلات الحديثه التى نقوم باستلامها.
responsible for handling the daily activities of the store
responsible for resolving customers' complaints and issues in a professional manner
working in coordination with the sales team and the Sales Manager
excellent experience in sales and customer service industry
be good at maintaining the stock levels at the store.
possess good decision-making skills and the ability to communicate efficiently
Responsibilities
Supervising and delegating tasks to the sales team members.
Meeting the sales targets and sales goals efficiently.
Building relationships with the old and existing customers.
Attending meetings and daily standups.
Monitoring the performance of the sales staff.
Ensuring the store is well stocked and restocking them as and when required.
Making sure the store is clean and tidy all the time.
Providing training sessions to the new team members.
Maintaining a positive working environment for the employees.
Assisting Sales Manager in planning effective sales strategies.
Addressing customer's issues in a timely manner.
Performing administrative tasks of transactions such as recording and filing details.
Assisting the HR department in hiring new employees.
Adhering to the work policies, ethics, and regulations of a firm.
Requirements
Bachelor’s degree in Sales, Marketing, Communication, or a related field. Candidates with a High school diploma will also be preferred.
Working experience as an Assistant Sales Manager, Sales Assistant, or a similar role in the Sales Department.
Ability to work in a fast-paced working environment.
Ability to provide amazing customer service to the clients.
Proficient in Microsoft Office Tools.
Knowledge and experience using effective sales strategies.
Excellent problem-solving abilities.
Good oral and written communication skills.
Ability to demonstrate excellent leadership skills.
Excellent ability to make a timely decision.
Good sales and people skills.
فى الاقتصاد و السويق حصلت على جيد جدا و قمت بمشروع تخرج من منحة وزارة الاتصالات و اوراسكوم تيليكوم بتقدير امتياز فى Network printer