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Tamica Couzens, Account Manager

Tamica Couzens

Account Manager·EBV Electrolink:

South Africa

Bachelor's degree, Marketing and Management Science

Work experience

Total years of experience: 16 years, 4 months

Account Manager

January 2021 - Present

EBV Electrolink:

Durban, South Africa Remote

January 2021 - Present

• Responsible for managing key accounts and developing additional sales in the allocated customer base.
• Negotiate annual contracts and general sales whilst maximizing profit for the company.
• Responsible for identifying new projects and working with the engineer to maximize Business.
• Negotiating with EBV Purchasing and EBV Suppliers.
• Develop strategies and systems with Internal Sales Rep to maximize efficacy and productivity within the customer base
• Responsible for setting annual budgets in conjunction with Regional Sales Manager
• Managing and solving problems experienced by customers
• Establish, develop and maintain positive business and client relationships

Company industry:
Semiconductors

Account Manager

January 2019 - January 2021

Screenfast

Durban, South Africa

January 2019 - January 2021

• Establish, develop and maintain positive business and client relationships
• Liaising with designers and marketing teams to create campaigns
• Coordinate sales efforts with team members and other departments
• Liaising with suppliers with regards to stock and orders
• Process orders
• Working closely with production on all jobs, morning meetings with factory manager to ensure materials and jobs are on
track
• Ensure all orders and projects are delivered on time
• Managing and solving problems experienced by customers

Company industry:
Manufacturing

CRL (Client Relations Liaison)

January 2018 - January 2019

Canon (Durban):

Durban, South Africa

January 2018 - January 2019

• Ensuring customer satisfaction
• Daily meetings with current clients (client base of 200 clients)
• New products and promotion
• Identifying and targeting new customers
• Assisting with contract upgrades and negotiating for better pricing for corporate clients etc
• Managing and solving problems experienced by clients

Company industry:
Printing

Sales

January 2016 - January 2018

Canon (Cape

Durban, South Africa

January 2016 - January 2018

• Managing existing accounts - 150 clients
• Maintaining and building relationships
• Growing current clients range of products
• New business - growing client base
• Ordering stock
• Dealing with suppliers
• Invoicing
• Arranging deliveries
• Liaising with clients on a daily basis

Company industry:
Marketing

Business Administrator

January 2015 - January 2016

Canon (Cape Town):

Cape Town, South Africa

January 2015 - January 2016

• Processing deals
• Submitting deals for finance approval
• Drawing up contracts
• Ordering equipment
• Arranging delivery and installation of equipment
• Liaising with clients - giving them daily feedback on installations

Company industry:
Other Business Support Services

Client Relations Liaison (CRL)

January 2014 - January 2015

Canon

Durban, South Africa

January 2014 - January 2015

• Ensuring customer satisfaction
• Daily meetings with current clients (client base of 300 clients)
• New products and promotion
• Identifying and targeting new customers
• Assisting with contract upgrades
• Managing and solving problems experienced by clients

Company industry:
Sales Outsourcing

Events Co-ordinator

January 2013 - December 2013

CRA World Events

Durban, South Africa

January 2013 - December 2013

• Managing and organizing large events both locally & internationally
• Assisted in the logistics and movement of equipment
• Execution of all necessary administration requirements

Company industry:
Events Management

Marketing Division

January 2010 - November 2012

Red Bull South Africa

Durban, South Africa Hybrid

January 2010 - November 2012

• Member of marketing team
• Educating, sampling & auditing venues selling and distributing the Red Bull brand and products
• Sales and promotion of Red Bull brand and products
• Worked at events such as The Roof of Africa (in Lesotho), ensuring the brand is always present and displayed appropriately

Company industry:
Events Management

Education

IMM Graduate School

February 2022

February 2022

Bachelor's degree, Marketing and Management Science

South Africa

Westville Girls High School

January 2008

January 2008

High school or equivalent, Biology,Maths,Art, Drama

South Africa

Skills

BUSINESS INTELLIGENCE
Intermediate
BUSINESS INTELLIGENCE
Intermediate
ACCOUNTABILITY
Intermediate
ACCOUNTABILITY
Intermediate
CREATIVITY
Intermediate
CREATIVITY
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT CRM SOFTWARE
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT CRM SOFTWARE
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
PROACTIVITY
Intermediate
PROACTIVITY
Intermediate
SALESFORCE
Intermediate
SALESFORCE
Intermediate
SAP APPLICATIONS
Intermediate
SAP APPLICATIONS
Intermediate
SELF DISCIPLINE
Intermediate
SELF DISCIPLINE
Intermediate

Languages

English

Native Speaker

Afrikaans

Beginner

Hobbies and interests

going to the beach.
running
Padel,