Tania Zeidan

• Supervised operations, ensuring team efficiency and goal achievement.
• Assisted in onboarding and training new team members.
• Coordinated daily schedules and supported performance evaluations.
• Maintained accurate documentation and reports of customer and staff
feedback.
• Handled conflict resolution between clients and internal teams.
• Ensured service quality and contributed to achieving a 95% satisfaction
rate.

• Provided exceptional customer support through phone and email.
• Managed client inquiries, complaints, and feedback effectively.
• Supported HR and training functions through documentation and
reporting.
• Worked collaboratively to enhance communication flow and client
retention.