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caroline Longmailai, GRE- GUEST RELATION EXECUTIVE

caroline Longmailai

GRE- GUEST RELATION EXECUTIVE·Hideaway Cafe and Bar,

India

High school or equivalent, Art

Work experience

Total years of experience: 5 years, 3 months

GRE- GUEST RELATION EXECUTIVE

July 2024 - March 2026

Hideaway Cafe and Bar,

Vagator, India

July 2024 - March 2026

Managed reservations and maintaing daily records.
Handled table allocation to ensure smooth operation in
fast- paced environment. Handle section when needed
and assist with backend tasks.

Company industry:
Catering, Food Service, & Restaurant

Guest Service Agent (GSA)

October 2022 - November 2023

Sheraton Grand Hotel,

Pune, India

October 2022 - November 2023

Providing excellent customer service to guests,
managing queries and solving problems swiftly to
ensure guest satisfaction.

Company industry:
Hospitality & Accomodation

Food and Beverage Attendant

January 2019 - January 2020

Qora - Cocktail, Bar and Kitchen,

Pune, India

January 2019 - January 2020

Managed customer orders in a fast-paced environment,
multitasking abilities. Ensured customer satisfaction by
maintaining accuracy and efficiency.

Company industry:
Catering, Food Service, & Restaurant

Housekeeping Attendant

January 2019 - January 2020

The Ritz Carlton Hotel,

Pune, India

January 2019 - January 2020

Ensured cleanliness and hygiene standards were maintained in
all guest rooms and common areas. Responded to guest
requests promptly and professionally.

Company industry:
Hospitality & Accomodation

Stewardess

October 2017 - December 2018

Center Point Hotel,

Nagpur, India

October 2017 - December 2018

Taking reservation and providing exceptional service to
guests in a busy cafe and lounge environment. Assisted with
customer queries, order taking, and resolve issues.

Company industry:
Hospitality & Accomodation

Education

Unity Christian Higher Secondary School

January 2017

January 2017

High school or equivalent, Art

India

Little Daffodils School

January 2014

January 2014

High school or equivalent, high school

India

Skills

ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
BUILDING MANAGEMENT
Intermediate
BUILDING MANAGEMENT
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CULTURAL SENSITIVITY
Intermediate
CULTURAL SENSITIVITY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DECISION MAKING
Intermediate
DECISION MAKING
Intermediate
FLEXIBLE TYPE
Intermediate
FLEXIBLE TYPE
Intermediate
NEEDS ASSESSMENT
Intermediate
NEEDS ASSESSMENT
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
QUICK LEARNING
Intermediate
QUICK LEARNING
Intermediate

Languages

English

Beginner

Hindi

Beginner

Training and Certifications

Certifications
HospitalityTraining