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sarah hammoud, IT Support Trainee

sarah hammoud

IT Support Trainee·Cisco Networking Academy

Lebanon

Bachelor's degree, Computer Science

Work experience

Total years of experience: 1 years, 1 months

IT Support Trainee

January 2025 - January 2026

Cisco Networking Academy

California, United States •Remote

January 2025 - January 2026

• Practiced troubleshooting of hardware, software, and network issues
• Followed structured procedures for resolving technical problems
• Developed skills in accurate documentation and reporting
• Strengthened attention to detail through diagnostic tasks
Company industry:
Primary, Prep, & Secondary School

AI Bootcamp Project Developer

January 2025 - March 2025

Near East University & SprintOS

Paris, France •Remote

January 2025 - March 2025

• Collaborated in a remote team to build an AI-based web application
• Assisted in organizing project tasks and technical implementation
• Supported debugging, testing, and improving system functionality
• Documented features and workflow processes clearly for team use
Company industry:
IT Services

Education

Global University

January 2027

January 2027

Bachelor's degree, Computer Science

Lebanon

Skills

ANALYTICAL SKILLS
Intermediate
ANALYTICAL SKILLS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPUTER NETWORKS
Intermediate
COMPUTER NETWORKS
Intermediate
COMPUTER SCIENCE
Intermediate
COMPUTER SCIENCE
Intermediate
CREATIVITY
Intermediate
CREATIVITY
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
DOCUMENT PROCESSING
Intermediate
DOCUMENT PROCESSING
Intermediate
SALES SUPPORT
Intermediate
SALES SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

Languages

English

Beginner

Arabic

Beginner

French

Beginner

Training and Certifications

Certifications
Cisco IT Essentials
Cisco Certified Routing and Switching