Tanios Dagher

Head of Spare Parts at Technica International

• Lebanon
• March 2019 to August 2020

Accomplishments
 Re-structured the Spare Parts dept. with clear job descriptions, accountabilities and target, as it was previously part of
the Customer Service Dept.
 Increased the SP revenue by 12% (Apr 19 - Apr 20) despite the economic distress in the region.
 Planned and implemented inspection visits to our installed customer base (KSA / UAE / Oman / Jordan / Egypt). Met
with 42 customers, which generated around 70% of the revenue increase, through selling spare parts for wear and tear
items.
 Initiated preventive maintenance plans, by creating different modules for them, based on the customer’s needs,
promoted them during our visits, and were able to sell 10 maintenance agreements to key customers.
 Enhanced customer contact by reconnecting with dormant customers, either through regular calls, or through courtesy
visits.
 Automated the “Customer Service Questionnaire” for the SP dept. and shared it with our customers, which resulted in
an 88% response rate.
 Worked on a new pricing structure for the department by comparing our margins to competition - built a database of
suppliers of components in the region and gathered quotations for different parts that we outsource.
 Created an internal software with the help of a technical resource, to automate the calculation of the cost of internally
manufactured items (which was done manually before), that include different cost elements (raw materials, machining,
labour cost, …)
 Having a software experience, I worked with our software integrator to include several enhancements on the internal
operation, to facilitate the transactions and communication between the SP and other departments, which enhanced
the synergy.
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Tanios Dagher | Phone: + 961 3 080972 | Email: tony.daghr@gmail.com
 Conducted multiple meetings to improve internal processes; the business is fast-paced so making sure everything from
our end is running as efficiently as possible is a must:
o Enhanced the SP selection process for projects
o Reviewed and improved the SP manufacturing process at factory level
o Reviewed the process for internal approvals, payment processing and invoice generation for SP orders.
o Improved the SP sales approach related to projects with the Sales depts.

Business Development Manager at System Logistics – Krones Group

• United States
• August 2017 to January 2019

MENA
Accomplishments
 Scanned and met with 70% of the “A” players in the Middle Eastern market to explore the need for automation.
 Put 4 projects back on track by having consistent weekly meetings with customers, and arranging reference visits to existing
applications.
 Broadened the scope of work of the company, with 6 serious projects in the pipeline, ranging between Food Products, Retail
and e-com, as opposed to previously being focused on Beverage customers.
 Acting as a QA resource and handling all project related information while communicating to respective parties.
 Having an operational & software background, I am involved in the technical discussions of the projects as well.
 Proven record of increasing meetings held with customers in the region by 80%.
Duties
 Improving the market position and increasing sales opportunities in the MENA region.
 Meeting potential customers by growing, maintaining and leveraging a network.
 Identifying prospects and decision makers within an organization.
 Planning, preparing and conducting presentations for Clients’ top management personnel.

Warehouse Management System Specialist at Beirut Cargo Center Logistics – Beirut, Lebanon

• June 2014 to June 2017

Accomplishments - WMS
 Acted as Project Manager for 3 successful WMS implementation projects.
 Handled project discussions from Master Data gathering to Go-Live.
 Wrote 12 Standard Operating Procedures in close coordination with clients, to meet their operational needs.
 Designed specific system solutions in coordination with the IT team, based on the Clients’ needs (i.e stock allocation
strategies, put-away strategies, pick face locations setup, tailor-made reports, KPIs).
 Conducted 12 training sessions on WMS and Warehousing Best Practices to WMS super-users and Logistics personnel.
Accomplishments - Operations & Business Development
 Signed two top clients in the Medical and FMCG industries for warehousing solutions.
 Met with potential customers for warehousing services, warehouse management system, Distribution & Freight.
 Provided quotations.
 Leveraged connections with existing clients through regular meetings and new products presentations.
 Oversaw the Logistics Department Quality Control; Created a Quality Improvement process covering WMS Data accuracy,
Cycle Counts, Archiving and Warehouse Safety & Housekeeping.
 Managed the Logistics Department expenses and end of month invoicing.
 Participated in Management monthly review meetings to assess what was achieved and set forthcoming targets.

Operational Consultant at Supply Network Solutions – Beirut, Lebanon

• December 2013 to May 2014

 Documented functional WMS requirements based on the Customer’s operational needs.
 Reviewed and tested completed system modifications for functional accuracy.
 Performed Data migration and Configuration tasks.
 Assisted technical analysts with issue resolution.

Junior Consultant at Hodema Consulting Services – Beirut, Lebanon

• July 2009 to March 2010