•Led end-to-end operations of the KSA, s largest warehouse for oversized and bulky products—managing 300+ staff across inbound, outbound, and AFS—to drive maximum productivity, handle 14K+ daily units worth 7M+ SAR, and ensure seamless, high- quality execution.
•Managed end-to-end operations of sort, oversized and bulky products during Noon’s Yellow Friday sales for 5 years, handling 3× volumes worth 500M+ SAR over a 15-day period.
•Oversaw Noon Grocery (Noon Daily) outbound operations in 2021-2022, shipping 50K+ units flawlessly with zero breaches and minimal customer complaints.
•Led manpower allocation for 300+ staff across inbound, outbound, and AFS operations, optimizing coverage based on order flow patterns across all shifts.
•Onboarded 1, 000+ core and temporary employees over 5 years, leading their training and seamless transition into full-scale
operations.
•Implemented process optimizations for outbound process reducing outbound breaches from 4% to under.0 2% while enhancing shift capacity through accurate forecasting to ensure seamless, breach-free order fulfillment.
•Designed and implemented optimized picking routes, boosting efficiency by 27% and delivering annual cost savings of 500K SAR.
•Successfully led the transition from WMS to FBN, an internal warehouse management system, increasing overall warehouse efficiency by 7%.
•Enhanced inventory accuracy by over 70% through advanced tracking and performance management, cutting correction time and achieving annual savings of 300K SAR.
•Reduced order error rates from 3% to below 0.05%, driving an 80%+ decrease in returns and significantly improving customer
satisfaction.
•Streamlined shipment handovers between fulfillment and logistics, achieving 99.5% on-time delivery through continuous monitoring and process optimization.
•Developed and tracked key performance metrics—including capacity utilization, perfect shipping, EDD, NDD, SDD, and priority slot
handover—while conducting RCA to drive productivity and operational effectiveness.
•Directed shipping adherence and ENS (Exported Not Shipped) within TAT, tracking and resolving order pendency from packing to final handover to the logistics partner to ensure seamless dispatch flow.
- Company industry:
- Warehousing
- Job role:
-
Management