Personal Banking Advisor
Emirates NBD
Total years of experience :15 years, 9 Months
• Sales Objectives: Create and exploit opportunities to promote & sell a portfolio of products and services that meets • Check applications thoroughly to avoid any rejection or discrepancies. • Minimize discrepancies (under permissible limits). • Follow up on applications with exceptions, to follow laid down turnaround times (TAT). • Comply with relevant processes, procedures and controls. the needs of existing and prospective customers to achieve the assigned sales target as per branch. • Approval and recommendation to set level for customer application for products and services. • Handling all walk in customer queries. • Customer services provide product and services information, advice and relevant product and services to customer to increase their awareness and promote their usage. • Compliance - apply comply with relevant process, procedures and controls to meet the unit’s needs while providing efficient services to customer. • CA /SB account opening including Business Banking account opening • New banking customer for Personal Loan/ Auto Loan /Credit Cards and banc assurance • Provide speedy resolution to customer needs and requests. • Advise customers on the bank’s products and processes • Advise suitable products to walk-in customers. • Convert maximum customer interactions in to successful sales. • Advise suitable products to existing customers
Processing Team Leader (Retail Credit Center) • Handling a Team of 27 processor & Underwriters whose core job is to process Personal Loan application which received from Branches & Sales across UAE (Daily Basis) - Approving based on customer profile. • Coordinating with the Channels with regards to discrepancy/Rejects on Personal loan application. • Following with the underwriters regards to the approval on Personal loans with the desire policy. • Initiated FYI (For Your Information) - a biweekly newsletter sent to agents on the floor • Ensure quality and business compliance at every customer contact by monitoring calls for Employer verification/Customer verifications • Streamlined the forms and documentation process for Team Leaders and processors. • Ensured to prevent EmiratesNBD from fraud by verifying customer if they are delisted/Black listed by the bank. • Achieving targets and meeting the KPI /SLA/TAT/MTD on time.
Credit Management & Analysis / Collection & Recovery Management / Sales & Marketing / Client Relationship Management / Team Management, where I can make a difference – and where I’ll also continue to learn and expand my knowledge-base.