محمد Tanvees

• Solicit customer requirements and identify parts though Electronic Parts Catalogue and provide right parts information.

• Negotiate on discounts with the customer and convert it as a sales deal.

• Prepare quotations as per customer request and estimation follow up until it converts to sales deal.

• Create loss of sales with valid reasons for inventory notification and further action in SAP.

• Register the loss of sales, clear the reservation, open sales orders, keep the records and prepare the sales report.

• Follow up with warehouse team on the ordered parts and inform customers on time in order to invoice the order parts

• Assist in the Parts ordering and stocking process in the retail or service outlet

• Maintain Retails operation as per DPOK Standards.

• Make special order as per special order policy and collect 100% down payment from customer.

• Maintain cash desk whenever required as per finance department guidelines.

• Identify areas for improvement and recommend kaizen ideas or suggestions to Manager.

• Document and maintain records of activities and process workflows on internal communication portals.
• Adhere to Al-Sayer Group policies and health and safety regulations.

• Perform other duties as requested by management.

* Strategic Sales and Customer Engagement: Proactively engage with customers to assess their automotive parts needs, providing expert recommendations to drive sales and enhance customer satisfaction. Leverage deep product knowledge to deliver tailored solutions and exceed sales targets.

* Exemplary Product Expertise: Demonstrate comprehensive knowledge of Mercedes-Benz parts and accessories, articulating their value and application with precision to support customers in making informed purchasing decisions.

*Efficient Order Management: Oversee the end-to-end process of sales orders for parts, ensuring accuracy and timeliness in entry into the dealership’s system. Optimize inventory management to meet customer demand and minimize disruptions. Ensure meticulous handling of all sales-related administrative tasks, including invoicing and payment processing, in alignment with Mercedes-Benz’s high standards for excellence and efficiency.

*Analytical Sales Reporting: Monitor and analyze sales performance metrics, preparing detailed reports for management that highlight trends, customer preferences, and opportunities for growth. Collaborate with marketing teams to design and execute high-impact sales promotions and campaigns, using insights into customer behavior and market trends to tailor initiatives effectively.

*Advanced Warranty Integration: Seamlessly integrate warranty administration with sales processes, providing comprehensive support and ensuring that all warranty-related matters are handled in accordance with Mercedes-Benz guidelines and standards.

• Knowledgeable Automotive Warranty Administrator with extensive experience with warranty policies within the automotive industry. Adept at assessing customer needs and resolving issues related to Warranty coverage. Specialize in processing insurance claims and coordinating with warranty reps.

• Perform other duties, tasks and responsibilities as assigned by management to support Daimler AG (Mercedes-Benz & FUSO) goals and objectives

• Review warranty reporting systems with the line manager to identify improvements where possible & Assist Business Partners with questions and solutions via e-mail or telephone regarding policy and procedures within authorization framework.

• Provide a monthly report to the service manager regarding claim status & parts manager with updated parts listing.

• Assist service consultants and technicians with any warranty questions and to be able to meet deadlines without compromising on the quality of work

• Analyze problems, identify trends and develop strategies for maximizing claim process and Assist service consultants in closing all open warranty RO's/Job cards.

• Provide administrative/secretarial support for various departments/divisions such as Sending important Emails, assisting visitors and resolving a range of administrative problems and inquiries.

• To ensure that all work was performed in accordance with Daimler warranty guidelines.

• Liaising with various warranty reps to expedite the claims process

• To prepare all necessary warranty documentation while maintaining customer records as required by the manufacturer.

• Pack warranty parts that needed to be shipped back to the manufacturer as per Daimler Standards.

• Prepare invoices and handled payments for fees not covered by vehicle warranties.

• Enter customer information into the dealership’s database (Autoline/CDK/Carriage) & maintain database recording all service dates and the extent of the work performed.

• Proficiency in EVA/Mercedes-Benz & FALCON/FUSO Warranty System.

• Establish and maintain relationships with the manufacturer's designated warranty representatives & Assist with special projects, audits and reports as requested.


• Handel and resolve all claim corrections and charge-backs whist verifying each repair order against the vehicles service history to avoid duplicate claims.

• Review every warranty repair order written for proper completion, accuracy and legibility according to the policies and procedure.

-Monitor office supplies and research advantageous deals or suppliers
-Act as the point of contact between the executives and internal/external clients
-To Perform administrative and office support activities for multiple supervisors. Duties may include fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing by constant usage of Kerrage.
-Develop and carry out an efficient documentation and filing system
-Reading and analyzing incoming memos, submissions, and distributing them as needed

• Support the office/facilities manager in various office administration duties, including facility and general maintenance services.

• To perform clerical tasks, such as arranging letters, memorandum, invoices and other indexed documents according to an established system. Operates office equipment and completes general office work, answering telephones and data entry.

• Input of information quickly and accurately from a variety of sources into a computer database.

• To Manage order entry activities for the organization. Works with parts & Receiving partners/Departments to schedule shipments to customers. Resolves customer order issues. Tracks an order from its placement until the product is received.
• Provide an estimated deadline to the service departments by concede ring the amount of load in the groups/department to carry out day to day activities fluently & Flawlessly
• Ensuring completion of paperwork, sign-in and security/warranty procedures. Handling special administrative projects, as well as overflow work from other assistants.
• Make estimations of parts and labors to be carried out additional remarks/works and hand it over to the respective personnel for not resulting in delay of activities.

• Seting up and maintaining project files and keeps correspondence and reports available for quick reference and efficient operation of the office.
• Analyze monthly department budgeting and accounting reports to maintain expenditure controls
•Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work
• Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
•Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
• Develop relationships with internal/external contacts, .and assess appropriate & critical information
• Pro-actively utilize available software/ systems & identify improvements / requirements for further action.
•Prepares reports, presentations, memorandums, proposals and correspondence
•Assigns jobs and duties to the operational staff as needed
•Monitors office operations
• Manage / maintain stock file accuracy with a focus on auditable elements.
• Schedules appointments and meetings for executives and upper level staff
• Identify /plan promotional events, & deliver in consultation with Operations & VM`s
•Serves as the go-to for office inquiries and conflicts
•Manages staff schedules
•Tracks office supply inventory and approves supply orders
•Assists in the preparation of department budgets and expenses

• Coordinate with various staff for operational support activities of the unit serve as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems.
• Provide administrative/secretarial support for various departments/divisions such as Sending important Emails, assisting visitors and resolving a range of administrative problems and inquiries.
• Operate desktop computer to compose and edit correspondence and memoranda from dictation, verbal direction and from knowledge of policies of established departments/divisions preparing payroll reports such as Overtime reports, Arranging Time cards, transcribe, compose, type, edit and distribute agendas and minutes of numerous meetings.
• Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors, which also include travel and lodging arrangements.