Senior IT Support
Celltel Middle East LLC
Total years of experience :11 years, 8 Months
Maintenance and Handling of ERP-FOCUS (All Corporate Stores and Company Warehouse).
Controlling admin rights and permissions according to ERP users.
Troubleshoot, upgrade, and support Windows OS, authorized desktop applications, and hardware.
Configure Outlook and fix MS Office's problem.
Maintained more than 100 accounts on the Active Directory server 2008 R2. Installation and maintaining the SQL Server.
Domain/workgroup management, virus protection, security, license management, helpdesk management.
Setup, Data backup and restore asset management. Handling & Maintain a CCTV system.
Construct and install computer systems, telephone systems, wireless networks, and peripherals (such as printers, scanners, and cell phones) related to desktop infrastructure, according to departmental standards.
Maintain security on both servers and desktops according to defined Information Security policies.
Train and guide junior team members and the Desktop team in resolving problems.
Manage emails, domains, FTP protocols for backup. Taking backup of databases used by applications.
Monitoring client systems, solving day-to-day queries. Troubleshooting printer and scanner issues.
Organization: Kalsekar Hospital.
Duration: Sep 2012 to till date.
Operating System My Role Responsibility
Windows XP.
Windows 2007.
Windows 2003 Server
Senior IT Assistant
• Handling HMIS (Hospital Management Information System) Software as a administrator (Entering new services, packages, operation types & there rates in different levels & classes)
• Managing & Generating reports on day today basis like Daily IPD (Inpatient Detail) Report, Weekly IPD Report, MIS Report, Monthly Report.
• Manage & solve user problems related to billing & other issues in the HMIS.
• Update of OPD Doctor Presentation on daily basis.
• CCTV Monitoring & Data Backups.
• Responsible for handling, installing Bio-Metric (Attendance) Machine & taking backups & reports
• Responsible to keep all Desktop & Server up & running.
• Network installation and configuration.
• PC Assembling / Upgradation / Maintenance.
• Troubleshooting PC Problem.
• O/S upgrade and installation.
• Printer Installation, Maintenance & Refilling of Cartridges.
• Software installation (Microsoft products and other application software)
Senior IT Assistant.
Religion: Islam (Muslim)