سيد علام

• Managed a team of junior cybersecurity analysts (Presales)
• Handling presales activities across INDIA, APAC, EMEA and US regions.
• Developing approach notes, presentation related to assessment & GRC as per RFP requirements.
• Building relevant questionnaire to be sent to clients to understand their maturity status.
• Building efort estimation based on client requirements.
• Creating approach and methodology in co-ordination with technical consultants to draft solution proposals.

• Successfully Managed application Support for 200+ users in Sadara Packaging Center
• Handles Application support (L1) for Packaging Center Operation Management System (PCOM) Proactively and reactively troubleshoot and resolve issues of Operational System issues.
• Accountable for logging all Tickets into a database, tracking each and managing response time as well as
• coordination with vendor's technical support teams. Provides training and technical support to users & Customer's, in order to support the continuous and effective operation of PCOM's systems
• Working with SAP-MM Module for Logistics & supply chain activities

• Handling all sort types of Desktop level issues on windows XP/Vista/Win7.
• Configuring & Troubleshooting Issues with MS Ofice & MS-Outlook 2003/2007.
• Remote calls through Team viewer, Remote Desktop Connection
• Troubleshooting on Laptops, Installing & Configuration of OS
• Preparing & Maintaining the IT assets reports.
• Procurement of IT products & Supplies from Supplier
• Manage and monitor LAN/WAN and associated equipment.
• Assembly & Installation of PC, Operating Systems, & Peripherals