Tamer Raafat, Operation Manager

Tamer Raafat

Operation Manager

EGYBELG ( Lebanese Roastery )

البلد
مصر - القاهرة
التعليم
بكالوريوس, Tourism & Hotels Management
الخبرات
23 years, 11 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :23 years, 11 أشهر

Operation Manager في EGYBELG ( Lebanese Roastery )
  • مصر
  • أشغل هذه الوظيفة منذ يونيو 2018

In charge on the following areas:
- Increasing sales volume
- Identify areas of opportunities at products cost
- Review supplier list and attract new supplier
- Reevaluate man power of the brand
- Train the employees on basics of service and selling techniques
- Hire new calibers with the assistance of human resources
- Coordinate with fleet and warehouse the delivery cycle of products
- Entering new products lines
- Coordinate with finance policies related with inventory and cost control

Operation Manager في United Githa Company
  • المملكة العربية السعودية
  • مارس 2018 إلى مايو 2018

it was an consultancy mission for the company which acquired old bakery business at Saudi market called AJAJI BAKERY, i required to evaluate the following areas :

1- identify product mix items
2- evaluate production process of each single product item from ingredients till the complete item
3- build the cost for each single product
3- determine which products must stop its production, change its weight or size
4- review supplier list and submitted prices
5- change production cycle of different items to be more efficient and to raise productivity

Sales and Operation manager في Al Daajan Holding - Al hatab Bakery
  • المملكة العربية السعودية - القصيم
  • يناير 2017 إلى يوليو 2017

My Main Responsibility Is Increasing Revenues And Reduction Of Expenses By Following Up Implementation Of Staff For The Procedures And Regulations
- Handling Day To Day Operations Of Branches With Coordination Of Area Supervisors
- Controlling Q.S.C At Branches
- Employees Management And How To Increase Productivity Levels
- Training Employees And Management On Operations Standards
- Submitting Required Reports " Sales, Product Mix, Transactions, Product Quality " To Executive Manager
- Ensuring Availability Of Raw Materials By Submitting Required Data To Supply Chain Department

Operation manager في Lapoire Cafe
  • مصر - القاهرة
  • يونيو 2015 إلى ديسمبر 2016

Managing The Current Outlets “Day To Day Operations”
- Opening New Outlets Preparations “ Equipment List, Hiring, Set Up, …”
- Looking For New Potential Locations To Increase Market Share And Entering New Markets Based On Brand Identity And Values
- Training And Hiring New Staff With H.R Department
- Increasing Current Sales channels
- Reporting To top Management
- Develop Operating Manual
- Develop Menu Items
- Following Up and Ensuring Standards Are Applied
- Identify Margin Improvement, OPS Cost Reduction, Sales Growth
- Responsible For Financial Performance Reports for the Brand
- Recruit, Train, And Motivate a Team To Ensure Top Performance and Succession Planning.

Area Operations Manager في Lapoire - Beano's cafe
  • مصر - القاهرة
  • يناير 2009 إلى مايو 2015

My Main Responsibilities Is Implementation and Enhancing Of Company Policy And Company Objectives As Follow:

-Assistance and Motivatation of Management Team to Achieve Sales Target
- Coaching and supporting RGM to provide quality, service and customer satisfaction.
- Visiting units and monitor operations especially during peak period.
- Follow up and ensure all customer issues are resolve immediately.
-Controlling Of Store Inventory System and Minimizing Variance
-Minimize Store Return and Wastage %.
-Minimize Crew Turn Over Through Creating a Good Working Environment for Them
-Achieve Target at Mystery Shopper Visit Even At Speed of Service, Quality of Service and Atmosphere
-Creating A 2nd Line at Stores
-Implement in Store Training Program
-Controlling Of Paper Cycle between Store and Head Office as a Link between Stores and Head Office
-Communication between Store and Other Contact Departments Related To Our Operations
- Conducting business review and sales, profit, analysis as well as all financial reports.
- Prepare plans, budget and targets for achievements within the area.
-Coaching and Enhancing Capabilities and Skills of Management Team
-Assisting Management Team to Achieve High Levels of Q.S.C &VALUE Presented To Customers


Finally I Am Responsible To Push Stores to Perform Green and Smooth Due To Their Targets

STORE MANAGER في lapoire - Beano's cafe
  • مصر - القاهرة
  • يناير 2007 إلى ديسمبر 2008

STORE MANAGER JAN 2007 TO DEC 2008

My Main Responsibility Is Totally Controlling All Store Operation From Controlling Q.S.C At Store By Applying Certain Standards Level And By Increase Crew Awareness And Knowledge By Raising The Role Of Training

And Its Role At Our Field Development. Also Iam Responsible For Controlling Profitability Of My Store By Controlling P&L Line Items Especially Food And Beverage Cost By Following Proper Standard And Recipes. It Was A Great Challenge To Impact And Adjust Its Figures.
Finally I Am Responsible For All Store Operation And Its Results.


** SEGAFREDDO ESPRESSO.

STORE MANAGER في segafredo zanetti
  • مصر - القاهرة
  • يناير 2006 إلى نوفمبر 2006

STORE MANAGER JAN 2006 TO NOV 2006

My Main Responsibility Is Overlooking All Store Operations Sides. And Also Controlling Q.S.C Levels At Store By Ensuring Highest Levels Of Quality Are Served To Consumers. Also Supervising All Team Members To Ensure And Maintain Certain Cleanliness Levels. Also For Building Sales by Increase Popularity of Brand & Local Store Marketing Activities. One Of My Main Concerns Is Staff Training And Raising Their Awareness And Knowledge. And Dealing with Suppliers Is One of My Main Responsibility and Ordering Process to Ensure Product Availability and Control Wastage


** CILANTRO CAFE.

store manager في cilantro cafe
  • مصر - القاهرة
  • يوليو 2004 إلى نوفمبر 2005

OUTLET MANGAER JUL 2004 TO NOV 2005
My Main Responsibility Is Totally Controlling All Store Operations. Also I Am Responsible For Handling All Stores Operational Problems And Ensuring Highest Quality Of Products Is Served And Highest Service Standard Applied. And Directly Participate With The Staff, Other Management To Achieve High Levels Of Operations And To Work Through Opportunities And To Maximize Sales And Optimize Profits Through Controlling Of P&L Line Items And Responsible For Handling Operations Of Satellite Kitchen & Home Delivery Of Heliopolis Area & I Am Reporting Directly To Area Manager.


** QUIZNO'S SUB.

MANAGER في quiznos sub
  • مصر - القاهرة
  • نوفمبر 2003 إلى يوليو 2004

♦ Controlling Q.S.C Level at Store.
♦ Building Sales at Store Trading Area and L.S.M Activities.
♦ Dealing With And Ordering From Suppliers.
♦ Crew Scheduling and Crew Training.
♦ Conducting P&L Statement.
♦ Preparing For Payroll of Team Members.

** McDonald's EGYPT

ASSITANT MANAGER في mcdonald's
  • مصر - القاهرة
  • أكتوبر 1999 إلى أكتوبر 2003

My Main Responsibility Is Totally Controlling All Store Operations. Also I Am Responsible For Handling All Stores Operational Problems And Ensuring Highest Quality Of Products Is Served And Highest Service Standard Applied. And Directly Participate With The Staff, Other Management To Achieve High Levels Of Operations And To Work Through Opportunities And To Maximize Sales And Optimize Profits Through Controlling Of P&L Line Items And Responsible For Handling Operations Of Satellite Kitchen & Home Delivery Of Heliopolis Area & I Am Reporting Directly To Area Manager.

الخلفية التعليمية

بكالوريوس, Tourism & Hotels Management
  • في Helwan University
  • يونيو 1999

►Faculty Of Tourism & Hotels Management Helwan University Hotel Management Major. Degree: Bachelo

Specialties & Skills

Sales Operations
Operations Training
Sales Skills Training
Budgeting
Menu Development
SALES BUILDING
COACHING
FINANCIAL REPORTS ANAYLSIS
INVENTORY CONTROL
OPERATIONS
SALES ANALYSIS
CUSTOMER SATISFACTION
TRAINING SYSTEM
ORDERING SYSTEMS
FOOD PRODUCTIONS
FOOD SAFETY BASICS
STAFF RETENTION SYSTEM
MENU DEVELOPMENT AND PRICING

اللغات

العربية
متمرّس
الانجليزية
متمرّس

التدريب و الشهادات

mini MBA (الشهادة)
تاريخ الدورة:
January 2010
صالحة لغاية:
January 2011