General Manager
WZN
Total years of experience :16 years, 6 Months
● Overseeing the daily operations
● Ensure compliance with health and safety regulations
● Monitor inventory levels and order supplies as needed
● Assist in managing budgets and controlling operational costs
● Analyze sales trends and suggest strategies for revenue growth
● Assist in recruiting, training, and supervising restaurant staff
● Schedule shifts and ensure adequate staffing for all shifts
● Conduct performance evaluations and provide feedback to improve staff performance
● Ensure high levels of customer satisfaction through excellent service
● Address customer complaints and resolve issues promptly
● Ensure that all food and beverages served meet the highest quality standards
● Monitor kitchen and dining areas for cleanliness and hygiene
● Implement and maintain quality control procedures
● Assist in developing and implementing marketing strategies to attract new customers
● Promote and participate in special events
● Work closely with the Restaurant Manager and the kitchen staff to ensure seamless service as
well as a positive and collaborative work environment
● Participate in regular team meetings and provide input for continuous improvement
● Expansion and new ventures
● Actively participate in the establishment of new branches and new business concepts for the CEO
● Collaborate with the CEO and management team in planning and executing expansion strategies
● Ensure the successful implementation of the brands’ standards and operations in new ventures
● Choosing and implementing CRM system for financial and kitchen operations
● Responsible for sales and customer service related to leisure marine and industrial supplies
● Conducted product knowledge sessions to staff and end users
● Developed new business opportunities with cold meetings
● Assisted in business development and sales growth by handling large projects, allowing the
company to increase its sales staff from 2 to 8 sales representatives
● Developed customized strategic marketing plans that build our profile and enabled sales success
● Generated and sustained long-term relationships that helped leading to new prospects
● Conducted meetings with potential customers to determine their boats needs
● Worked cooperatively with the service department to ensure delivery to the customer is seamless
● Preparing the showroom each morning to ensure proper signage is in place as per establishment
● Established relationship with new customers by showing the customers how to use acquired vehicles after delivery
● Maintained contact with existing customers through meetings, emails and by phone
● Advise customers regarding payment options, Loans, and leasing banking terms
● Made contact with customers after the sale to ensure customer satisfaction
● Developed buyers by maintaining rapport with previous customers, suggesting trade ins, meeting
prospects at community activities and greeting drop ins
● Maintain relationships with prior customers to expand customer base
● Sold 7 classic cars at an exotic 2 days event
● Worked as a car curator for classic car events, utilizing my cognizance in automotive field
● Negotiated and closed complex deals involving multiple parties
● Develop strong relationships with clients, resulting in repeat business referrals
● Exceeded personal goals by 15% or more for three consecutive months
● Constantly provided exceptional customer service throughout the entire Sales process
● Successfully closed a deal for the construction and sale of a new 60ft luxury sailing yacht
● Handled insurance and registration
● Accounting discrepancies and irregularities
● Creating annual report
● Collection indication with sales and aging analysis
● Preparing expense reports for management
● Streamlining and reinforcing the current expense policies
Main Duties
Receivable:
- Monthly receivable analysis.
- Receivable Ageing analysis.
- Sales representative sales report.
- Un-invoiced job report.
- Collection indication report.
- Insuring receivable cycle according to the company's policy.
- Keeping track of Accounts Receivable with Sales Representative concerned.
Payable :
- Monthly payable analysis.
- Payable Ageing analysis.
- Payment process for vendors.
- Allowance payment process.
- Pre-payment
- Account reconciliation
- Insuring payable cycle according to the company's policy.
Treasury
- All Bank transaction
- LC (Letter of credit) opening.
- CAD (Cash Against Document) opening.
- Bank guarantee opening
- Monitor and resolve bank issues including fee anomalies and check differences.
General
- Budget Presentation.
- Resolve accounting discrepancies and irregularities.
- Preparation of Point for discussion weekly Management Meeting.
- Ensured compliance with accounting deadlines.
- Monthly closings and preparation of monthly financial statements.
- Reconcile and maintain balance sheet
- Preparation of all company charts and tables reports regarding Profit & loss.
Abu Dhabi University - Abu Dhabi, U.A.E Bachelor in Business Finance with minor in Accounting
with Minor in Business accounting