Perfume specialist
Cartier
Total des années d'expérience :12 years, 7 Mois
• Find out the customer's needs.
• Recommend, select and help locate the right merchandise.
• Describe a product's features and benefits.
• Arrange and display merchandise.
• Schedule sales activity.
• Develop and maintain a customer database.
• Develop and maintain sales and promotional materials.
• Take stock inventory.
• Requisition new stock.
• Ensure customer service satisfaction and good client relationships
• Find out the customer's needs.
• Recommend, select and help locate the right merchandise.
• Describe a product's features and benefits.
• Arrange and display merchandise.
• Schedule sales activity.
• Develop and maintain a customer database.
• Develop and maintain sales and promotional materials.
• Take stock inventory.
• Requisition new stock.
• Ensure customer service satisfaction and good client relationships
•Arranged company-customer liaisons for updates on services, latest product releases, and pricing.
•Made appointments with customers to review product requirements and to establish future opportunities.
•Spent time daily planning meetings with customers to conduct presentations.
•Prepared PowerPoint sales presentations - Designed and conducted presentations online.
•Organized and attended joint sales meetings - Regularly attended trade shows and conferences.
•Effectively served as consultant to client companies - Ensured customers were updated regularly.
•Collection the contract cost from the customers
•Build and execute social media strategy through competitive research, platform determination, benchmark, messaging and audience identification
•Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action
•Set up and optimize company pages within each platform to increase the visibility of company’s social content
•Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information
•Collaborate with other departments (customer relations, sales etc.) to manage reputation, identify key players and coordinate actions
•Greeted, assisted and directed guests, workers, visitors and the general public
•Answered all incoming calls and handled caller’s inquiries
•Responded to guests and public inquiries
•Received, directed and passed on telephone fax messages
•Maintained a sufficient record of office supplies
•Provided word-processing and clerical support
•Typed and distributed correspondence
•Picked up and delivered the mail
•Maintained the common filing system and file all letters
• Provided administrative services to the office manager
• Listen to customers’ questions and concerns, and provide answers or responses
• Provide information about products and services
• Take orders, calculate charges, and process billing or payments
• Review or make changes to customer accounts
• Handle returns or complaints
• Record details of customer contacts and actions taken