Acting IT Manager
Aster Sanad Hospital
Total years of experience :24 years, 5 Months
Objective:
To secure the position of Acting IT Manager in a hospital where I can utilize my technical expertise and management skills to provide efficient and effective IT solutions.
mainly responsible for ensuring the smooth operation of all IT systems and services within the hospital at all times. This includes the provision of uninterrupted availability of all IT-related services i.e. corporate network, servers, printers, intranet, internet, and systems and application software.
Partakes in the innovative strategies to deploy state-of-the-art technologies in order to support the overall strategy and mission of the hospital.
implementing new technologies and providing technical support to end-users. I have a proven track record of successfully leading teams and delivering projects on time and within budget.
Projects involvements:
Nphies integration with CHI phase 1
E-invoice implementation with ZATCA phase 2
Deploying and managing Microsoft O365 and Teams
Upgrading PACS system from Millensys to VNA
Implementing printing management software from Samsung and MyQ system
Complete Infrastructure works for a Annex building from system, networks, Wi-Fi, and cameras for 60 hospital beds
lab automation and LIS implementation and integration
New HIS evaluation
Audit and risk management committee with Deloitte Co.
Project Management Experience,
Project scope and objectives,
Reasonable cost analysis,
Cost management,
Budgeting skills,
Defined, documented and published all IT policies, procedures, and standards,
Duties and Responsibilities:
Implement approved departmental policies, processes, procedures and provide instructions to subordinates and monitor their adherence so that work is carried out in a controlled manner
Budget & Planning
Participate in setting the annual master operating plan for the IT & IS divisions
Provide input for the development of departmental budget and monitors performance against approved levels within own function, ensuring any variances is appropriately addressed
Day- to-day operations
Assist director and other managerial staff.
Provide training and guidance.
Work with the Director to sustain and grow programs and service.
Manage administrative functions to ensure smooth and efficient operations of the organization.
Support the organization's strategic alliances and partnership.
Ensure performance goals are met and set.
Fulfill duties delegated by director.
Attend and preside over meetings.
Participate in strategic planning.
Help create budgets and track expenditures.
Create presentations for meetings.
Project Management
Monitor the execution process of the IT & IS projects, identify potential discrepancies from the project plan, reschedule targets and report budget deviations, and handle the effective resolution of any identified issue of consideration, in order to support the effective and efficient execution of the project
Plan and manage any changes and updates on the concerned projects for IT & IS services and products to ensure that the concerned parties are informed
Vendors
Co-source with external vendors / IT & IS support services where required to ensure that IT & IS procedures follow best practices and for the purpose of providing optimal IT & IS solutions to the organization at a reasonable overall cost.
Change Management
Manage change through continuous improvement of departmental systems, processes and practices taking into account ‘international best practice’, changes in international standards and changes in the business environment which demand proactive action plans.
Reporting
Ensure that all functions related reports are prepared timely and accurately and meet Hospital and department requirements, policies and standards
- Reporting to: Chief Information office
- Responsibilities:
• Supporting the team with the needed training sessions for the new services/products handover.
• Responsible for the team needs, including the task assignments, project plan, project scope and confirm both the team technical and management requirements.
• Responsible for technical, incident reports coming from and to the Operation team and provide the needed concerns and feedbacks from both the technical and management aspects.
• Monitoring Exchange events & alerts, monitoring Message Tracking and Queues, monitoring Users/Groups Mailbox Properties (Limits, Quotas, Restrictions... etc.) and Features (Outlook Web Access, Outlook Anywhere, POP3, ActiveSync, Push mail, Relay servers…etc.), Checking Disk Usage, Checking Users Mailbox logins (Security Analyzing)
• All Microsoft infrastructure, including Active Directory 2012, Group Policy Manager, DNS, DHCP, Network Policy and Access Services including NPS, Routing and Remote Access (RRAS), Dial-up and VPN remote access server connections, IP Routing for private network subnets, Network address translating (NATing) private network to the Internet
• Microsoft Exchange 2013 mail system administrator, managing two clustered Standby Continuous Replication (DAG).
• Manage Firewall Dell SonicWall NSA E5600 solution, Network switches Cisco 2960-X as Edge switches and Cisco 3850-X (stacked) as core switch, File Server Management, and Symantec Endpoint Antivirus Protection for both server and clients.
• Hyper-V application using both Hyper-V Manager and MS Virtual Machine Manager, and all Virtual Servers for host creations following up day-to-day maintenance.
• Manage SAN and NAS DELL storage, EMC storage as backup storage with VEEAM Backup solution.
• Dell PowerEdge M1000e Blade Enclosure using CMC (Chassis Management Controller) with Dell PowerEdge M630 Blade Servers.
• Data center systems responsibilities including all types of servers and insure its operation.
• Implementing ISO operating standards and procedures in compliance with this policy, disaster recovery business continuity plan (BCP) coordination including backups, Limiting and controlling the privileged system authority and security sensitive tools to authorized individuals and protecting software and data resources under their control.
• Ensure the compliance of all hardware/software license agreements in ISO standards.
• Creation for technical documentations, reports and logs review to all related licenses to be available to ISO audit whenever needed.
- Projects involvements:
• Implement a new Data Center (cooling system, access control system, monitoring system and firefighting system).
• Replace the old server's environment from mounted server to blade environment server's "Dell" with operating system
• SAN and NAS storage implementation.
• Fiber Switch Configuration.
• Virtualization platform implementation.
• Migration AD 2003 to 2012.
• Migration Exchange 2003 to 2013.
• Migration HIS system (DMS) from windows 2003 to 2008.
• Migration PACs system (Millensys) from windows 2003 to 2008.
• File server migration.
• Physical server to virtual server conversion.
• Implement Service Desk System (Manage Engine Application).
• Implement Backup solution (Veeam) with Disaster Recovery solution.
• Implement remote access software between the branches (Citrix system)
• Implement cloud internet security solution (ZScaler)
• Implement KANBAN inventory system which embedded within (DMS System).
• Replace existing Network switches (3COM and HP) with Cisco 2960-X as Edge switches and Cisco 3850-X (stacked) as core switch solution.
• Replace Cisco ASA 5510 Firewall with Dell SonicWall NSA E5600 solution.
• Implement Access Control System (ZKTeco system).
• Implement CCTV system (Millstone system).
- Reporting to: IT Director
- Responsibilities:
• Responsible for the smooth operations of the whole Local Area Network of Dr. Ahmed Abanamy Hospital.
• Administers Windows2003 server. Provides technical assistance and support to users.
• Maintains server in terms of availability, server space, user accounts, running systems, network connections, and performs necessary maintenance.
• Daily backup for the servers.
• Installs and configures file server, and workstations.
• Troubleshoots and isolates local area network (LAN) problems on software and hardware.
• Maintenance of cabling and data port termination of Local Area Network.
• Installed and upgraded system software and hardware components
• Created network and email accounts for new user
• Responded to requests for system maintenance and troubleshooting
• Assisted in purchasing software and hardware and other information technology supplies
• Configuring Switches and Routers.
- Reporting to: IT Manger
- Responsibilities
• Full Maintenance of Hardware and Software Printer's
• Full Maintenance of Hardware and software PC's & Network
• Supervising technical team and implement the day-to-day operations and assigning ticket for the maintenance team.
- Reporting to: IT Manger
- Responsibilities
• Maintenance of Hardware and software PC's
• Troubleshooting PC's Problems
• Maintenance of the Network and Internet
• Maintenance of Hardware and Software Printer's