Team Leader, Enterprise & Cloud Solution - Kuwait
Diyar united company
Total years of experience :14 years, 0 Months
Overseeing the day-to-day operations of the team, distributing the workload amongst staff and make sure motivation and performance levels are maintained.
Heavily involved in Pre-Sales activities by providing technical consulting to our customers to deliver robust and innovative solutions and support account managers to close businesses in highly competitive markets
TECHNICAL PROFICIENCIES
• Dell EMC SAN and NAS Storages
• Dell EMC Backup Solutions
• Dell EMC Rack and Blade Servers
• Dell EMC Data Protection Solutions
• Dell EMC Hyperconverged Infrastructure
• VMware Hypervisor
• Citrix VDI Solution
• Citrix MDM solution
• Microsoft Hyper-V
• Microsoft Active Directory
• Microsoft Exchange
• Microsoft Lync/SFB
• Microsoft SQL
• Veeam Backup Solution
• DR Solutions
• Active - Active Solution
KEY RESPONSIBILITIES
- Provide solutions selling consultation and pre-sales support to define business solutions covering products information, specifications and solutions designs.
- Analyze solicitations (RFP, RFQ, etc.) in conjunction with other customer requirements and communications, and determine final document structure.
- Take responsibility for Solutions Design and discuss any aspect with all levels including IT Leadership, architecture, and support teams.
- Participating/conducting pre-sales workshops and on-site client evaluation.
-Led IT team across a broad range of technology projects.
-Collaborated with IT Project Managers to develop focused plans and solutions.
-Work towards establishing 'trusted advisor' status with technical personnel.
Proven track record in consolidation and migration projects, designing and configuring environments with different technologies, Cover the range of needs including server, storage, backup and data protection for small and large organizations.
Provided technical pre-sales support by reviewing proposals, providing estimates and recommending the best product solutions to fit the customer needs.
- Worked with various environments and interfaces with numerous IT groups and functions to effectively implement the solution.
- Identified direct and root causes, handled escalations, and incident reports for high and critical priority issues.
- Provided product updates and technical advice to clients.
- Explained technical capabilities and business benefits of solutions.
- Support post-sales Project Managers during project kickoffs by providing technical details of system design.
- Possess in-depth knowledge of proposal preparation.
- Worked closely with customers on the technical requirements to provide technical solutions.
- Identified requirements, including technical details sufficient for product definition.
Performed a variety of duties associated with implementing and migrating Dell EMC and Microsoft solutions to achieve technical goals within the project timeline. Performed daily on-call maintenance and emergency repairs for a wide variety of IT clients.
- Manage and maintain large scale servers and storages.
- Provide client tech support for all levels.
- Migrate and consolidate servers and VMs from different environment onto new one.
- Execute software and hardware upgrades as needed or scheduled, including emergency roll-outs.
- Plan, implement, install, operate and maintain systems hardware, software applications and Information Technology infrastructure including:
• Microsoft Active directory
• Microsoft Exchange
• Microsoft Lync/Skype for Business
• Microsoft Hyper-V
• Microsoft Failover Cluster
• Microsoft DPM
• Microsoft SQL
• VMware vsphere and vCenter
• Citrix XenMobile
• Citrix XenApp/XenDesktop
• Veeam Backup and Replication
• Dell EMC VxRail Hyper Converged solution.
• Dell EMC VNX and VNXe
• Dell EMC Unity
• Dell EMC DataDomain
• Dell EMC isilon
• Dell EMC PowerEdge Servers
• Active / Active Solution
- Installed and configured an integrated surveillance system with surveillance cameras, recording/playback systems, and local and remote access setups.
- Implemented a complete internet prepaid system for the Academy Lounge, this included configuring a dedicated server for the access control and implementing a prepaid charging system.
- Configure the access rules for the users by applying encryption rules and mac filtering.
- Configure DHCP server pools and reservation rules.
- Configure load balance rules on the gateways and maintain the QoS rules on the WAN side.
- Configure remote access parameters using DDNS services to keep monitoring the
implemented networks as a technical support after the installation.
- Maintain the Bandwidth allocation rules for the users to protect the network from any misuse
from the LAN users
- Setup physical backup connections to be handed over on any physical failure with very little modification on the network.
- Configure wireless bridges and repeaters.
- Follow up on the trouble cases.