Branch Manager - Customer Service / Sales & Marketing
Al Muzaini Exchange Company
Total years of experience :10 years, 7 Months
Accountabilities:
Sales & Marketing
• Managed the accounts successfully and ensured revenue stream generation to make the marketing department successful in the organization.
• Worked in partnership with public relations agencies and event managers to deliver strategic marketing campaigns across social and other platforms.
• Carried out extensive market research and industry analysis to achieve cost reduction utilizing a combination of e marketing and social media.
• Collaborate with the brand team in developing and executing channel and customer specific plans aligned to the brand strategy and plans aimed at boosting profitability of the brand and its customers.
Customer Service
• Collect feedback from customers in social media to further develop contents, post launch design enhancements and share with the customers.
• Liaised with customer, management and sales team to better understand the customer's needs and recommend appropriate solutions.
Accountabilities:
Sales & Marketing
• Managed daily branch operations, directed the team to achieve the branch objectives by developing new business, and conducted reviews to ensure attainment of growth and business targets of the branch.
• Accountable for driving new client acquisition and retention, growing market share and balance sheet growth, and fostering client and employee’s satisfaction to meet or exceed branch sales and service goals.
• Developed overall branch business and operational strategy, and oversaw the development and maintenance of the branch operational plan.
• Maintained operations and profitability of the branch including effective risk management and compliance with all company policies, procedures regulations, and loss prevention controls.
• Conducted daily meetings with sales team to discuss the achievement of assigned targets.
Customer Service
• Develop and execute customer relationship plan that details the business goal and strategies to deliver customer solutions and volume results.
• Resolved customer problems and complaints by clarifying the issue, explained the best solution and followed up with cases.
Accountabilities:
Sales & Marketing
• Monitored implementation of business development plans to ensure achievement of sales, collections targets on a month-to-month basis.
• Worked closely with multiple stakeholders including customers, colleagues, suppliers and partner organizations in driving action plans to achieve all predefined business objectives.
• Cascaded overall category and brand plans to the level of channels and customers, developed channel-wise in-store execution standards and spearheaded execution of category management and retail solutions by top customers.
• Maintained professional relations with internal and external stakeholders, communicated, negotiated and participated in cross-functional meetings to facilitate sustainable and profitable business development.
Customer Service
• Managed the efforts of branch employees in providing a high level of customer service; monitor and evaluate the customer service performance of branch employees.
• Strived for quick compliant resolution; commended by superior for the ability to resolve problems in an efficient manner.
Responsibilities:
Sales & Marketing
• Conducted meetings with existing customers, generated referral business, developed new contacts through professional networking and initiated preliminary sales pitch meetings with prospective customers.
• Generated detailed reports on branch operations summarized key findings and submitted reports to the management to provide decision-making support pertaining to customer service improvement and business growth.
• Utilized leadership and management sales skills to promote sales culture and accountability by setting a high standard of sales and service and effectively and consistently coached and trained individual team members.
Customer Service
• Provided quality service to the customers and associated inquiring about the availability of products and services.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responsibilities:
Sales & Marketing
• Reinforced direct and indirect sales channels to deliver sales, revenue and growth targets.
• Managed overall sales operations of the store, formulate and execute effective sales plans in line with the overall business strategy and identify new sales and business opportunities, contributing to bottom-line growth.
• Conducted market research and competitive analyses to stay on top of market trends and competitive offerings, and to increase the company revenue and position the brand in the marketplace by utilizing the current strategies.
Customer Service
• Developed effective plans to drive sales, increased profitability and improved customer service while maintaining high standards and conditions.
• Maintained customer experience through team member interaction and store presentation.