Deputy Manager
Arab Computers
Total years of experience :16 years, 3 Months
Monitoring the daily repairs .
- Managing the branch team by scheduling and monitoring employee time
- Motivating and coaching the service skills of the team to retain existing and
generate new business,
ـ Overseeing the discipline process, and developing team members through training -.
- Preparation and monitoring of emittances and compliance.
- Monthly Preparation of Board Report .
- Develop forecasts, financial objectives and business plans
- Bring out the best of branch’s personnel by providing training, - coaching, development and motivation
- Address customer and employee satisfaction issues promptly
- Adhere to high ethical standards, and comply with all regulations/applicable laws
Branch Accountant's responsibilities:
- responsible for the petty cash.
- Preparation of Daily Trial Balance
- Recording all-cash transactions in the system includes collection.
- depositing, and disbursement transaction in the branch.
- Depositing funds at the company bank accounts.
- Recording daily journal vouchers in the system.
- Recording sales invoices, promotions, s, and discount transactions in the system.
- Prepare end of month close.
1- Train, motivate, and lead after sales teams to achieve set objectives and targets
2- Maintain contact with clients to obtain customer feedback regarding product/service quality
3- Assist clients in resolving issues and complaints concerning purchased products or services
4- Build and establish good work relationship with clients to facilitate increased patronage and revenue
5- Monitor contract details to notify clients of pending expiration and help process renewal
6- Organize promotional and marketing campaigns to create awareness and product publicity
7- Supervise the operations of after sales teams to ensure set targets are met
8- Develop and implement strategies effective for ensuring a satisfied clientele and increased returns
9- Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards
10- Develop and optimize support and service processes, tools, and systems
11- Maintain an up-to-date knowledge of job operations by conducting research and participating in educational programs
12- Oversee all post-sales services provided to clients to ensure customer satisfaction
13- Provide periodic reports to management on all after sales activities
14- Ensure compliance with all general and company policies when carrying out job duties.
All after sales service tasks such as : ( for customers )
- attracts potential customers by answering product and service questions .
- open customer account by recording account information .
- maintain customer records by updating account information .
- resolve product or service problem by clarifying the customers 's complaint and determining the cause of the problem selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
- prepare product or service reports by collecting customer information.
- contributes to team effort by accomplishing related results and needed .
( for company )
- responsible of communicating with all our agents through the mail retrieve all defective products to them.
- documenting the process to retrieve on the system and updating monthly .
- preparation of reports for each pieces have been retrieve or will be retrieve to agents and submit it to managers .
- answer calls and respond to emails
- handle customer inquiries both telephonically and by email
- research required information using available - resources
- manage and resolve customer complaints
- provide customers with product and service information
- enter new customer information into system
- update existing customer information
- process orders, forms and applications
- identify and escalate priority issues
- route calls to appropriate resource
- follow up customer calls where necessary
- document all call information according to standard operating procedures
- complete call logs
- produce call reports
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
created a database with visual basics in order to help the citizens.
A program that focuses on the design of technological information systems, including computing systems, as solutions to business and research data and communications support needs. Includes instruction in the principles of computer hardware and software components, algorithms, databases, telecommunications, user tactics, application testing, and human interface design.