Chief Operating Officer
Forest Real Estate
Total years of experience :10 years, 4 Months
• Supervise daily support operations and plan the most efficient sales procedures; develop and execute effective sales strategies to achieve the sales targets and expand the customer base.
• Formulate and implement operational strategies, budget, policies & procedures; follow up the execution of the annual plan by the team.
• Own and hit/exceed annual sales targets within assigned territory and accounts; communicate the value proposition through proposals and presentations.
• Develop and maintain healthy business relations with key customers, understand their business needs and objectives, and accordingly provide suggestions related to properties.
• Conduct extensive market research and understand category-specific landscape & trends; create sales territories and train associated to sell company properties.
• Oversee the sales growth, evaluate sales reports, monitor the team performance, and communicate change in sales and marketing plans and revision in targets.
• Researched, developed and implemented sales and marketing plans, supervised real estate sales agents, set weekly, monthly and yearly goals for them, and advised and motivated them to close sales.
• Managed the sales of company properties using comprehensive negotiations; developed rapport and understanding of the current clients to ensure repeat business.
• Identified new/potential customers in the area, interacted with them, understood their requirements, and accordingly initiated the sales of the property utilizing various marketing and advertising methods.
• Assisted clients with appropriate decisions regarding property purchase through consulting with them and by answering all their questions regarding construction work, financing, maintenance, repairs, etc.
• Designed and implemented strategic plans to expand the company’s customer base and ensured its strong presence.
• Ensured that real estate agents are up-to-date with the company’s new projects and payment plans; kept them motivated to close sales; set weekly, monthly and annual goals for agents and tracked goals by meeting with them regularly.
• Maintained updated knowledge of property market in the region and studied factors influencing property market; attended Real Estate related events - seminars, conferences, roadshows, exhibitions and pre-launches, etc.
• Led and managed day-to-day sales activities with a focus on building long-term, value-based customer relations that enable the achievement of sales objectives.
• Worked closely with the team to ensure that they are maximizing every potential sales opportunity, developed new and current clients, and provided daily coaching and training.
• Presented and sold properties to existing and potential clients, established and developed sustainable, long-term business relationships with them, and ensured delivery of a quality opportunity pipeline.
• Conducted market research to stay up to date with the local and international market trends, upcoming property developments in the region and average prices of various freehold areas, and maintained appropriate records of the same.
• Developed and maintained healthy relations with local and international market brokers to increase sales transactions.
• Built and developed market recognition with broker and clients to a new opportunity such as Sharjah Market
• Developed and organized effective training programs to teach agents and sales team members how to acquire clients, negotiate deals, secure financing and complete paperwork for the sales.
• Directed the day-to-day operations of the branch including sales and collections, client satisfaction and administration procedures, while maximizing occupancy rates and profit performance.
• Led the sales team to maximize performance, associated sales associates to close sales as well as supervised the team’s customer interaction to ensure excellent customer service.
• Established a solid network with industry key leaders; evaluated real estate property market prices (comparable approach, net income revenue approach) as well as analyzed new projects.
• Prepared recommendations focused on existing capital investment opportunities to drive increased revenue.
• Addressed and resolved customer issues, applying fast and exemplary judgment in the utmost professional manner, advising management of unresolved issues and/or complaints.
• Maintained the highest quality of customer and client satisfaction while actively seeking out and developing new business.
• Oversaw and maintained stringent regulatory protocols in compliance with the company’s rules ®ulations.
• Monitored the team performance and reported daily activities of the teams and sales targets to the senior management.
• Led and managed the sales team to meet or exceed sales revenue, sales profitability and budgetary objectives.
• Built and maintained strong long-term relationships with local and international market brokers to increase sales transactions and support the sales teams.
• Developed sales proposals, managed complex sales negotiations, attended sales presentations and closed sales deals.
• Directly managed large, high-profile customer accounts, established and developed sustainable, long-term business relations with them through sales meetings and interactions to ensure delivery of a quality opportunity pipeline.
• Driven sales, profitability and customer satisfaction by sourcing potential investors, providing outstanding customer service, communicating property features and benefits to clients resulting in long-term loyalty.
• Maintained updated knowledge of property market in the region and studied factors influencing property market; attended real estate related events- seminars, exhibitions and pre-launches, etc.