CRM Manager
Gabbour Auto
Total years of experience :17 years, 6 Months
CRM and CSI Supervisor for Cairo Branches
handling VIP complaints
monthly plans and targets for Cairo Branches
responsible for all CRM activities and customer touch points.
handling customer complaints
in the authorized dealer committee
business development
Leading the payable team group of 3 persons
•Leading the receivable team group of 3 persons (Starting from January 2010).
•Monitor the billing process and the credit limits for the dealers.
•Reconcile the dealer's statements
•Arrange the cash flow with treasury department.
•Reviewing the accounts reconciliations.
•Prepare monthly reports to the higher management to show the latest update of the receivables and payables.
Managing all Accounts Receivable, receivable and client accounts.
•Reviewing entries before it get posted in the system.
•Ensure proper skills are acquired to function on the receivable and payable.
•Monitoring all banks movements and prepare the required bank reconciliation.
•Ensure full compliance with financial policies and procedures.
Creating Monthly report & Handel the tax reports.
•Book keeping & system check
•Monitoring Accounts Payable & Receivable and bank reconciliations.
•Evaluate the company performance
online diploma