Tarek Khoury

Operations Manager:

• Organizing the pre and post operations for the opening of Crepaway Branch in Nigeria
• Supervising all in-house aspects of the restaurant, from in-house decorations to menu selection.
• Managing different areas of restaurant operations such as customer relations, vendors’ relations and inventory control.
• Training and motivating new staff regarding their work and responsibilities.
• Oversee communication with all franchisee
• Ensuring that all strategic objectives are cascaded to all franchisees
• Manage all legal issues in coordination with the company’s lawyer
• Propose new projects based on operation needs and strategic vision
• Controlling the overall cash flow on a daily basis to meet the weekly expenditures.
• Maintaining accounting books regarding employee payroll and sales summaries of the restaurant.
• Control labor costs and enhance productivity
• Estimating the daily food consumption and placed orders with suppliers accordingly - Ordered utensils and contacted merchants regarding their supplies on a regular interval.
• Monitoring staff closely to ensure adherence to required standards in terms of quality and safety.
• Creating new menu formats keeping in mind customer preferences and upcoming varieties available.
• Developing, implementing and reviewing operational policies and procedures.
• Assisting HR with recruiting, orient, evaluate, discipline, supervise and guide management staff
• Providing adequate professional development opportunities for all staff
• Overseeing budgeting, reporting, planning, and auditing.
• Work with senior stakeholders.
• Working with the board of directors to determine values and mission, and plan for short and long-term goals.
• Oversee that the overall company’s marketing strategy implemented to increase sales