Sr. Portfolio Manager (PMO Head)
egabiFSI
Total years of experience :28 years, 1 Months
Managing various digital transformation project / program implementations of proprietary Mortgage Finance, Micro Finance, Consumer Finance and associated Mobile App with various levels of customizations along with integration touch points (i.e.: I-Score, Fawry, etc. aggregators and third-party systems). This is approached using a mix of waterfall & Agile Kanban implementation framework (Jira & TimePlanner Platform) from project / program inception to delivery and within the company PMO governance guidelines.
Directed the SW Business Solutions various sub units that are composed of two Presales units along with four SW delivery LOBs that cater for the delivery of all Packaged and None packaged SW implementation / development Applications. In such role, Tarek has strategically directed a team of 3 Service Delivery Managers and 65+ consultants in diversified implementation technologies such as; Java, Mobility and Integration applications, proprietary Retail and Corporate Internet Banking, ePayroll applications, IBM Business Process Management (BPM) and Enterprise Content Management (FileNet), SAP ERP, SAP Talent Management (Success Factors), SAP Business Analytics, Smart Stream (Financial Reconciliation), Smart Forms, Central Bank of Egypt Regulatory Report. My main objective is to direct, coach and mentor these unit’s teams in order to streamline the presales and delivery operations towards a successful projects’ completion at a higher ROI while expanding the market footprint.
Managed CIB bank wide CRM implementation program that entailed a CRM implementation vendor, an implementation independent testing vendor and Oracle ACS as the QA vendor along with a team of CIB internal personnel. This mega project covered the implementation of Oracle Siebel-CRM Customer Foundation - Customer 360, Complaints Management, Sales Force Automation, Marketing and Campaigns Management, Integration with; IBM Enterprise Services Bus (ESB) middleware; Data Warehouse (DWH), Marketing SMS Server; Marketing eMail Server and Call Center call manager. It also included the implementation planning and requirements analysis of 80+ Service Requests, Accounts Opening, Know Your Customer (KYC), Certified/Time Deposits and the integration with eChannels (CIB Website, Internet Banking, IVR and ATM). Tarek did program managed this phased implementation and directed other junior project managers’ implementations of sub program modules within CIB required time, quality and budget.
Managed geographically disbursed teams of Oracle consultants in various projects’ implementation. This covered Oracle Enterprise Resource Planning (ERP), Oracle Business Analytics (OBI), Oracle Hyperion Planning (HBP) and Oracle Financial Services Analytical Applications (OFSAA) within the MENA Region. Tarek had managed and directed team’s implementation delivery in various industry sectors; Banking, Telco, FMCG, Mining and Automotive, to bring all projects to a successful completion within the client required time, quality and budget.
Company Name: Xceed (Various positions held within Xceed)
Position(s): Chief Operations Officer (Xceed Professional Services)
Assignment Duration: Nov.2005 till Apr-2011
Managed the operations of Xceed Professional Services (Xceed PS), an Xceed Contact Center sister company. Xceed PS is a Dubai-based customer care consulting & training practice, specializing in Contact Centers Conceptual Design & Strategic Planning, Quality Management, Human Resources, IT and Telecommunications consultation that caters to various industry sectors; IT, Telco, Cement, Oil & Gas, FMCG and Financial Services - from a customer care / customer touch points prospective. Tarek was responsible for managing / directing the entire delivery of customer contact services conceptual design, implementation and operation that provides world-class solutions to both startup and growing customer care operations.
Directed the monitoring and alignment of Xceed Corporate Strategic Plan implementation in terms of short/long term goals, strategic directions, objectives and strategic actions roadmaps, both vertically & horizontally across all corporate functions. The position scope entailed the following activities:
• Analyze & Communicate to corporate functions’ heads any slippage in scheduled work and its impact on short/long term goals
• Evaluate and suggest re-alignment direction(s) of impacted areas to functions’ heads for immediate action.
• Report re-alignment execution to all VPs for pooled feedbacks.
• Work with functions’ heads to ensure consistency in the organization's long-term planning via frequent reviews of departmental business plans and reporting deviations to relevant functions’ heads.
Project Duration: Jun. 2004 till Jul. 2004
Project managed Oracle Financials modules (namely GL, AP, FA) change of the existing COA structure to be more tuned with the changed business activities and be able to have a P&L at the project level, while retaining the old COA structure along with all historical data in the same Oracle instance. Tarek had managed an implementation team of 4+ professionals, including 1 Oracle partner, using Oracle PJM and a light version of AIM methodologies and brought this project to a successful completion within the required time and way below the going market implementation cost of the same.
Project Duration: May. 2003 till Jun. 2005
Directed & project managed a remote eBusiness website process re-engineering, enhancements and technical support activities for a fortune 10 corporation based in the USA via a VPN-RAS connection from Cairo, Egypt. Tarek had managed an implementation team of 2+ professionals including the US staff, using the USA client’s Off Shore Model proprietary implementation methodology at a 40% enhancements and technical support cost reduction.
Project Duration: Feb. 2003 till Apr. 2003
Project managed Oracle Financials modules (namely GL, AP, FA) implementation project - release 11.5.8 (1st version implementation in Egypt). Tarek had managed an implementation team of 4+ professionals, including 1 Oracle partner, using Oracle PJM and a light version of AIM methodologies and brought this project to a successful completion within the required time and way below the going market implementation cost of the same.
Project managed a team of local & multinational consultants in various implementations of Oracle Enterprise Resource Planning (ERP) Applications in Egypt & Africa. Tarek had managed numerous implementations in various industry sectors, working with a team of Oracle consultants, using Oracle PJM and AIM methodologies to bring those projects to a successful completion within the client's required time and budget. Tarek and his Consultants’ team had received a formal letter of appreciation from different clients for displaying a high degree of diligence and professionalism for the services rendered to those clients.
• Forecasted resource requirements depending on potential projects in the pipeline.
• Established objectives for development groups and agreed these objectives with team leaders.
• Signed service requests with accounts managers in BSD (Business Development Dept.).
• Evaluated resources performance and recommended/arranged needed training programs.
• Promoted leadership, teamwork spirit and empowerment within development groups.
• Coached team members on one-to-one basis to guarantee optimum performance.
• Compiled monthly statistical reports for all development activities based on developers time sheets and team leaders progress reports.
• Evaluated/enhanced IT Soft’s QMS (Quality Management System) within the ISO 9001-9000-3 framework.
• Ensured adherence to, and proper implementation of, all QMS procedures for S/W development.
• Conducted periodical audits for under development S/W and documentation.
• Ensured proper paper based and electronic filing of all projects as per QMS filing procedures.
• Consulted and instructed in the analysis, design, and implementation phases of Information Engineering using Texas Instrument’s ComposerTM enterprise engineering methodology and Rapid Application Prototyping (RAP) development life cycle.
• Consulted, developed, and implemented quality system procedures that leveraged staff quality standards within the European Foundation for Quality Management (EFQM) framework as well as the ISO 9001 & 9000-3 QMS (Texas Instruments Associate Consultant).
• Consulted and instructed in the analysis, design, and implementation phases of Information Engineering using Texas Instrument’s ComposerTM enterprise engineering methodology & tools.
• Conducted Joint Application Development (JAD) sessions to build business models ensuring users’ involvement at all phases of both the Rapid Application Development (RAD) and the Rapid Application Prototyping (RAP) development life cycles.
• Texas Instrument Business Excellence Standard (TI-BEST) coordinator; leveraged staff quality standards to complement Texas Instrument’s direction and provided a common framework for integrating Total Quality and business strategies.
• Gathered prospect/customer requirements, developed and processed technical proposals, and managed the overall account.
• Developed, re-engineered, enhanced, and tested software using INtegrated Computer-Aided Software Engineering (INCASE) Case-Tools in accordance to System Life Cycle (SLC) methodology.
• Performed systems analysis, design, implementation, installation, preventive maintenance, troubleshooting, and technical support utilizing both PCs and Mainframe.
• Assessed and recommended customers' job specific Software/Hardware that decreased cost, boosted productivity, and maintained organizational quality standards.
• Designed, documented, and managed customers' job specific processes through automated Management Information Systems (MIS).
• Managed a team for employees' cross training on various financial MIS (i.e.: Barcode Inventory Identification System and Procurement Inventory Control System).
• Trained new team members on job/systems to expand organizational knowledge base.
• Customized and documented industry specific calibration software.
• Created and documented employees’ training plans for newly installed software.
• Performed systems analysis, installation, set-up, and technical support.
• Assisted the Quality Assurance Manager with system’s trouble shooting.
• Developed software for Local Area Network LAN (Ethernet and Token-ring).
• Created, implemented, and conducted software test cases.
• Analyzed and documented testing results for future reference.
• Completed two IBM courses in programming the OS/2 operating system.
GPA = 3.2