Technical Project Manager (TPM)
Orange
Total years of experience :21 years, 10 Months
-Define projects, collect requirements, document solution designs, analyze the cost/benefit of infrastructure technologies, coordinate the efforts to scope, resource plan, schedule and deploy readiness tests and communicate results throughout the organization.
-Provide project leadership for complex and large scale projects as well as Virtualization initiatives, this includes project management functions, solutions design and architecting functions.
-Achieve technical milestones of projects and commitment to deliver tasks on right time and proper communication.
-Communicate directly with various IT, Business management teams and senior management to review delivery strategies, priorities, status, risks and to ensure that new equipment, facilities, services, systems and issues are addressed.
-Keep updated of latest technology with suppliers, vendors and partners via possible ways like webinars, seminars, conferences and events.
-Handle deployment, administration and maintenance of the infrastructure components: VMware ESX, Citrix XenApp, Active directory, Exchange, MS SQL database.
-Design, Install, administer and maintain the test and preproduction Virtual Infrastructure with compliance with the best practices.
-Design, build, and maintain the Citrix XenApp infrastructure.
-Maintaining systems total health (manageability/security) through assuring matching the compliancy criteria.
-Participating in enterprise projects and contributing to the technology master plan.
-Providing tear2, tear3 support for Service desk team (tear1 support).
-Generating periodical /on demand reports from different systems regarding desktops health and compliance, SW and HW inventory and misuse reports.
-Developing in-house small solutions such as custom batches and scripts.
-Automating SW delivery through SCCM and APP-V to reduce the manual installation efforts.
-Handling printing solution development through implementing new technologies, evaluating HW and vendors.
-Performing testing and UAT for new SW and new solutions
-Identify and solve complex problems of the company's software products, including problem escalation.
-Create standard images for Mobinil PCs, to unify versions of the operating system and software.
-Check on a regular basis for Administrator privilege, to avoid any violation in company systems.
-Control & check network environment by scanning for software running outside company policy.
-Maintain a company environment by deploying Windows and Antivirus updates twice per month/on demand to avoid any vulnerability issues.
-Coaching new colleagues and make sure that they are always achieving a high level of productivity.
-Worked as a “Technical support engineer” second line support team for Mobinil end users.
-Provide helpdesk support for the internal users and monitor the helpdesk queue.
-Update “Problems Management Database” System for newer cases & solutions.
-Coordinate user and support issues among infrastructure teams to ensure positive impact on users satisfaction and productivity.
-Provide high Technical proficiency in Software support to the End user, across several computer environments and platforms.
-Follow up customer technical repair status & ensure that the customer is advised to progress.
-Assist the PC clinic supervisor to build profitable activities.
-Assist in developing a PC clinic customer support strategy to achieve high level of customer satisfaction & loyalty.
Computer Science