Tarek Nabil Shawara

• Handling inbound and outbound calls of costumers:
• Providing advice, accurate information and assistance to callers.
• Calling customers using SAP, CRM
• Arranging appointments of customers for services and recall with the service centers and parts department.
• Following up customers by calling them back.
• Escalate calls to relevant departments when required
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Making sales or recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures

• Reporting to the Collections Manager
• Follow up with customers for all outstanding payments via email and phone.
• Attend around 80 to 100 number of calls/contact per day to follow up on the overdue payments
• Prepare/update a productivity report showing the collections status on daily basis.
• Provide high quality of customer service to the customers to achieve customer satisfaction
• Meet the daily and monthly set target
• Perform any other related job duties as requested by Direct Manager
• Adhering to all company policies and procedures.

• Reporting to the Area Manager
• Build and maintain relationships with the customers
• Acting as a contact point between a company and the customers
• Attending the walk in customers and answering their questions.
• Representing the company at their events
• Checking quantities of goods on display and in stock
• Responsible of making the monthly shift’s schedule.
• Adhering to all company policies and procedures

• Reporting to the Area Manager
• Attending customers & welcoming them in a good manner
• Making presentations for customers to introduce the mobiles options
• Assisting the customer in chosen the brand and the features of the mobile
• Answering and attending the customer queries and complaints
• Preparing sales invoice and handling cash register
• Prepare daily, weekly and monthly sales reports
• Adhering to all company policies and procedures