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I am an experienced IT helpdesk professional with a proven track record of providing efficient technical support to end-users. My expertise includes troubleshooting hardware and software issues, resolving technical inquiries, and ensuring timely problem resolution. I am known for my excellent communication skills and a strong commitment to delivering exceptional customer service. My goal is to ensure a seamless IT experience for all users while maintaining a high level of user satisfaction.

Delivered end‑user training sessions on topics ranging from basic computer operations to advanced software usage. Managed user accounts including creating new accounts, resetting passwords, modifying permissions. Investigated incidents reported by users involving possible security breaches or malicious activity. Installed, configured, tested, maintained, monitored, and troubleshot end user workstations. Provided technical support for customers via phone, email and chat; responded to customer inquiries promptly and professionally. Provide Mobile Support to over +5000 KAUST community users Co‑ordinating between Vendors (Mobily, Zain & STC) and KAUST users for new line activation, swapping SIM cards and managing all services related to cellular communication including Wifi routers.

Provided leadership and motivation to team members to increase productivity and efficiency within the store. Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds. Solved problems and resolved conflicts for team members and customers. Oversaw day-to-day store operations to foster efficient and profitable operations. Mentored new employees on store policies and procedures while providing guidance and support in their roles. Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly. Created weekly work schedules to meet staffing needs while controlling labor costs. Stocked and organized products in storage spaces and retail shelves. Tracked store inventory and ordered new products to prevent shortages. Evaluated customer feedback and complaints to locate weaknesses and improve service. Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.