Manager
Kuwaiti Digital Computer Co
Total years of experience :28 years, 4 Months
Security for IT professionals (HP)
• Data disaster recovery: a practical guide (HP)
• Data center (power and cooling) (HP)
• Protect your personal business data (HP)
• Networking 101 (HP)
• Network attached storage basics (HP)
• Advanced network administration best practices for IT (HP)
• Firewall basics (HP)
• Protect your data: back up to tape, disk and the network (HP)
• Protect yourself from spam and spyware (HP)
• Security boot camp (HP)
• Setting up a wireless home network (HP)
• Wireless security in depth (HP)
• Get organized: tips and tools for managing time, space and paper (HP)
• Project management made simple (HP)
• Business etiquette (HP)
• Build your business identity with a new logo (HP)
• Real estate marketing made easy (HP)
ITIL and IT Service Management
• Involved in ITIL and ITSM process integrations that included assessments, architecture, design, planning,
implementation, automation and roll out ITSM process in the areas of people, process and technology
which was successfully deployed.
IT Systems Architecture Planning
• As a part of Enterprise Tooling & Availability plan; Identified, developed and delivered an IT
infrastructure tactical and strategic solution based on business requirements.
Data Center Migration
• Performed data center evacuation project where we had to migrate from Vendor possessed data center to
customer data center for Oil & Gas Industry.
Business Based Capacity Planning Methodology
• Performed an analysis of business requirements, drivers and I/T resource consumption across multiple
platforms and developed a macro level capacity planning methodology using natural business forecast units
for Oil & Gas Industry and Banking sector.
Roles Achieved
Capacity Management
• Monitoring, analyzing, tuning, and implementing necessary changes in resource utilization
• Managing demand for computing resources, which requires an understanding of business priorities
• Modeling to simulate infrastructure performance and understand future resource needs
• Application sizing to ensure required service levels can be met
• Managing and maintaining capacity management data
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• Producing a capacity plan that documents current utilization and forecasted requirements, as well as
support costs for new applications or releases
• Building the annual infrastructure growth plan with input from other teams
Availability Management
• Ensuring service availability meets SLAs
• Determining the cause of availability failures
• Reviewing business requirements for availability of business systems
• Cataloging business requirements
• Establishing high-availability, redundant systems to support mission-critical applications
• Ensuring proper contingency plans are in place and tested
Change and Release Management
• Defined and Implemented Change Management Process and Procedures, applying Project
Management Methodologies and ITIL framework techniques for Enterprise Resource Planning (ERP)
projects and other IT end-to-end infrastructure related operational activities.
• Set Release Management objectives policies and process in coordination with development,
infrastructure, and business units in accordance to ITIL standards.
• Highly instrumental and hands on in setting up the Service Manager tool for Service Desk, Incident and
Change Management process, governed by ITIL best practice.
• Supports both UAT and Production environment of the industry
• Facilitate resolution and communication of cross-delivery decisions, standards, discussions and issues
related to production Enterprise Change Management.
• Interface with multi-disciplinary technical teams with Infrastructure team, development team and
Vendor/supplier team with business owners to ensure on time delivery of release over the
environment with the enterprise.
• Create and Present the Change Control Committee for CAB and TAB whereby all the changes go
through the approval process on weekly basis before being implemented into various platform by
migrating risk factors.
• Responsible for scheduling and coordination for enterprise wide release to all the production systems,
• Accountable to release accurately tested and reproducible software builds to productions.
• Interface with technical infrastructure on deploying patches and security upgrades
• Review release checklist, back out plans and environment requirements build relationship with
development, support and infrastructure groups identify technical and procedural improvements in
the release procedures.
Financial Management
• Planned and predicted IT expenditures required maintaining or improving services.
• Ensured expenditures fall within approved plan guidelines and that money is well spent.
• Assist senior management in understanding the ongoing total cost of a proposed IT initiative.
• Promote a better understanding of the costs associated with providing specific services.
• Foster an environment of control to ensure IT services are effectively and efficiently used.
Service Level Management
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• Identifying business requirements by working with business units and establishing the scope of
services, timeliness, and hours of operation, recovery aspects, and service performance.
• Translating business requirements into IT requirements.
• Developing and maintaining a service catalog, including costs for different tiers of service performance
by performing gap analysis between business requirements and available services.
• Determining the costs related to services such that service goals satisfy business needs at a price the
business can afford.
• Drafting, negotiating and refining SLAs with the business units, ensuring business requirements are
met and agreement from all parties involved Implementing SLAs.
• Measuring SLA performance, reporting results and adjusting as necessary.
Compliance and Security Management
• Produce, maintain, distribute and enforce an Information Security Policy, supported by Company
specific policies.
• Plan, review and implement the current business security policy and programs along with agreement
of current and future business security requirements
• Implement security controls that support the Information Security Policy and manage risks associated
with access to services, information and systems
• Document all security controls and their operation, maintenance and associated risks
• Manage suppliers and contracts in respect of access to systems and services, in conjunction with the
Supplier Management function
• Manage all security breaches and incidents Proactively improve security controls and security risk
management
People Management
• Supervise and manage the overall performance of staff within the department.
• Analyzing, reporting, giving recommendations and developing strategies on how to improve quality,
utilization and efficiency.
• Achieve business and organization goals, visions and objectives.
• Involved in employee selection, career development, succession planning and periodic training.
• Working out compensations and rewards.
• Responsible for the growth and increase in the organizations finances and earnings.
• Identifying problems, creating choices and providing alternatives courses of actions.
(Major