Logistics Operations Supervisor
Loyalty support services – LSS
مجموع سنوات الخبرة :20 years, 9 أشهر
1. Responsible for distributing food rations to all Jordanian Armed Forces;(JAF); branches and
other allied forces
2. Assuring that all items (Food and Non-Food) will be stored and distributed within the
following standards:
- International Organization for Standardization (ISO)
- Food Safety Systems Certification (FSSC)
- Hazard Analysis and Critical Control Point (HACCP)
- Sanitarily Approved Food Establishment for US Armed Forces Procurement (MIL-STD)
- Jordanian Food and Drugs Administration (JFDA)
3. Reviewing and updating the weekly food and non-food items distribution plan
4. Monitoring the readiness of distribution resources (small trucks, large trucks and other
vehicles)
5. Updating vehicles records, containing the entire history of each vehicle
6. Reviewing operating costs every three months
7. Establishing a work schedule for drivers, loading and unloading workers
8. Evaluate the employee’s performance (drivers and workers) every 6 month
9. Monitoring and revision of vehicles itinerary through the vehicle tracking system
10. Follow up on customer complaints, and work on resolving them
11. Participating in the recruiting panel to hire a distinguished competency
12. Managing and directing the day-to-day work of the operations Coordinators
13. Managing and directing the day-to-day work of the operations drivers and labours
14. Updating and developing Operation unit Standards Operation Procedure (SOP)
15. Practicing feasibility studies for any new business proposal
16. Updating the reward systems for the unit’s employees to be in line with the volume of business
17. Following up and organizing the accommodation of the drivers and labours
18. Searching for new solutions to invest in, to reduce operational costs and errors operational
possibility, whether with manpower or equipment to accomplish tasks.
1. Monitoring and evaluating contract performance
2. Renewing and negotiating new leases and services
3. In charge of managing Moral, Welfare and Recreation (MWR) services (KSPAN, Gym & Recreational Trips) under the supervision of the MWR team at US Air Force (USAF)
4. Sending daily, monthly, quarterly and semiannually performance reports to USAF contracting unit
5. Following up with USAF contracting unit and our company to measure contract outcomes and feedback
6. Proposing a new services to expand our business with the USAF
7. Procuring tools and equipments from local and international markets
8. Liaison officer between Al-Jazy Co. and Royal Jordanian Armed Force (RJAF)
9. Liaison officer between Al-Jazy Co. and civil engineer at USAF
10. Clearing all deliveries in order to hand it over to the client
11. Ensure all equipment are well maintained to grantee the smooth running of the business
12. Managing petty cash and expenses
13. Managing all fleet expenses and operations
14. Budget review in a quarterly basses
1. Establishing an Administrative department from scratch within NRC policies
2. Managing and insuring that all facilities that related to NRC-Jordan in all sites are running smoothly
3. Overall responsibility to ensure NRC visitors and consultants travel, accommodation and administration needs are met
4. Focal point in between NRC and the landlords
5. Preparing and renewing expats accommodation lease agreement
6. Implementing safety and security measurements adhered to NRC policies
7. Following-up on maintenance work for expat apartments and organization's offices in allover Jordan, with specialized companies
8. Ensuring NRC office and accommodation protocols and lease agreements are adhered to
9. Ensure that administration archives are in use and maintained according to the NRC
10. General office administration management and implementing office policies
11. Preparing all visa requirements and residencies
12. Managing air ticket bookings and choose the best rout and price
13. Managing hotels booking upon request locally and all over the world
14. Creating and update job discerptions for Admin Unit
15. Submitting Request for quotation, and invitation to bid for items less than 1’000$
16. Making sure that all procurement process are adhered to NRC roles
17. regulations (both hard and soft copies)
18. Creating and updating Standards of Operations (SOP) within Admin and Travel
19. In consultation with the Director of Operations liaison with relevant authorities
20. Ensure an adequate supply of stationery and equipment in the office
21. Managing transportation from/to airports and borders for all international staff
22. Organizing and managing all workshops, training, meetings within our offices and hotels and abroad
23. Provide translation services
24. Recruiting and Supervising of administration support staff including, reception staff and fixed asset assistant
1. Supervising all matters pertaining to office facilities including their maintenance, and procurement such as furniture, office supplies, telephones and communications, photocopiers and meeting rooms
2. Ensuring systematic and timely transfer of documents between premises and offices and to INJAZ stakeholders and suppliers and ensure safety and confidentiality of inbound and outbound mail.
3. Supporting in processing all purchase requisitions (request for services) raised by concerned units regarding supplies or any other requested items after the concerned unit head approval
4. Developing requests for proposal and ensure its delivery to relevant vendors
5. Participating in evaluating vendor quotations/proposals, maintain approved vendors list, and accordingly select required vendors after getting the unit head approval
6. Issuing a purchase order for the selected vendor
7. Developing and update a database for vendors
8. Continuously monitoring the efficiency and effectiveness of service delivery methods and procedures, and identifies opportunities for improvement in coordination with the CFO
9. Preparing and calculating all per diems and daily substance allowance upon USAID rools and regulations
10. Coordinating and following up on all travel arrangement, contact consulate and embassies regarding visa, hotel accommodation and transportation for all INJAZ employees involved in work related travelling
11. Managing and monitoring all leases, contracts and MOUs
12. Directing, supervising and assisting in the performance evaluation of the subordinates
13. Analyzing the administrative information to recommend the development of efficient use of resources and procedures
1. Managing assets using WFP Finance System (WINGSII)
2. Developing financial solutions that allow WFP-Iraq Office to improve and enhance the efficiency and accountability of its asset management (e.g. development of asset management database)
3. Raising mission request to Iraq
4. Preparing the daily substance allowance (DSA) for staff member who are traveling world wide
5. Processing Air tickets and hotels reservation all around the world
6. Insuring smooth movement of expatriates and any other gust for the country office into Amman
7. Raising purchase requisition in WINGSII
8. Managing procurement presses with a budget bellow than 5000 USD
9. Coordinating with procurement department to insure quality of services
10. Creating and updating vendors’ profile using WINGSII
11. Organizing training courses and workshops
12. Insuring that all utilities for the country office are working properly
13. Monitoring the stokes of stationary and any others supplies of the office
14. Insuring that all machines and furniture are in good manner
15. Managing the fuel log sheet for country office vehicles and electrical generator
16. Back stopping the Administrative Officer during absents
Property and Office Management
Researching means of cost-cutting and service effectiveness
Receiving, inspecting, verifying and managing delivery of incoming equipment, furniture and supplies
Organizing training courses and meetings
Managing travel reservations with in-house travel agent
Creating and maintaining new filing system for incoming/outgoing correspondence
Property maintenance: premises, equipment and furniture
Tagging all furniture and equipment upon receipt from supplier
Updating non-expendable property inventory record and tracking movement of furniture
Managing cleaning, security and catering services
Handling employees’ requests regarding house leasing, phones, internet, etc.
Financial Management
Managing assets using UNDP Finance System (ATLAS)
Managing procurement presses with a budget not more than 5000 USD
Processing maintenance and office payments in due time
Processing service providers’ invoices related to utilities in four buildings
Processing financial documentation: vouchers, invoices, etc.
Recording and posting travel claims and payment orders
Coordinating with procurement department to insure quality of services
Preparing and processing purchase orders and requisitions in ATLAS
Creating and updating vendors’ profile using ATLAS
Managing mail, courier services, diplomatic pouches and freight forwarding
Providing administrative support to Operation Unit
Administrative Responsibilities
Reporting on property and financial activities
Preparing documentation required for expatriates’ residencies
Insuring smooth movement of expatriates into Amman
Back stopping Client Service Manager and the Asset Associate upon absence
Managed Corporate relations with VIP customers
Classified Corporate customers
Determined, developed and sold VIP products and services
Quality assurance for VIP customers
Worked towards ensuring monthly sales targets
Handled retail providers’ requests and addressed complaints
Trained retail providers on new services and products
Maintained rapport with retail providers and reported on Corporate relations
Maintained rapport with distributors and managed relation with distributors
Built an activation-problems-database in cooperation with the Information Flow Coordinator
Participated in sales support promotion campaigns
Performed outgoing calls in relation to service requests, training, promotion campaigns and surveys
Handled numbers allocation requests
Performed Telesales as needed
Managed Hotel reservations and checked Hotel guests in and out
Coordinated between Housekeeping Department and staff
Managed housekeeping and cleaning services
Arranged tour trips for guests
Calculated and charged municipality and government tax to monthly/yearly rent
Coordinated between Hyatt Tower Apartments & Maintenance Department
Performed site inspections
Coordinated between Business Development Department at Grand Hyatt Amman and Hyatt Towers
Handled fire control panel
Programmed guest room telephones
Operated incoming and outgoing phone calls
Managed Business Center
Provided businessmen with logistic services