Shared Services Director
Jordan River Foundation
Total years of experience :18 years, 9 Months
A non-profit, non-governmental organisation. JRF works with various international donors and leads numerous socio-economic projects aimed to support community development needs, enhance livelihoods of underprivileged and refugees and lead on child abuse prevention and intervention programmes.
Reported to the Director General (CEO) and part of the leadership team that developed long-term strategy. Responsible for the shared services operations needs covering Middle East, Europe & the U.S and a staff of 500+. Supporting NGO programmes, F&B catering operations, handicraft retail operations and training consultancy in partnership with donors and international organizations.
Key achievements:
• Oversaw operations ensuring synchronized pursuit of corporate objectives while also guiding managers to accomplish goals
• Engaged staff and management on strategising and implementing improvements to become more efficient and sustainable through a period of significant cultural, organisational, financial and regulatory change.
• Established the first Shared Services Division and centralized support services.
• Delivered organisation design, organisational transformation, assessments, resourcing, cultural change, embedding of new values, code of conduct, diversity and inclusion, employee relations, workplace culture and engagement.
• Embedded a performance driven culture with detailed clarity and transparency on roles, responsibilities, financials, legalities, rewards and more, which led to improved work management, morale and increased productivity levels by 37%.
• Transformed branding and implemented e-systems for data gathering in real-time reporting to better aid self-service, monitor productivity and support better decision making.
Group of companies covering Middle East, Africa, Europe, Australia & the U.S with assets of US$ 3 billion and a staff of around 2000, which includes:
GAC: (GA Cars) global automotive re-export operation & accredited Al-Futtaim Toyota parts dealer,
Orient Media Group: Television, Radio, Net websites, Vision research & Live Point Art Production) mass media organization,
Orient Human Relief: Humanitarian organization that provides hospitals, emergency, rehabilitation and ambulance services
Key achievements to date:
• Led strategic development and implementation of organization restructure
• Led on the development of company’s corporate mission, vision and values and goals
• Formulated core services, strategies and processes to ensure legal compliance and best practice
• Led on vendor negotiation, selection for enterprise wide system and infrastructures and modernization
• Developed remuneration, benefits, insurance plans and reward structures
• Developed and implemented policies, procedures, processes, systems, frameworks & performance management practice
• Built and managed HR, Administration, Government Relations, Legal and Procurement functions
• Advised management on legalities, policies, procedures, mediation, disputes and more
• Established management and employee communication lines
• Led Steering Committee for enterprise wide IT modernization initiatives
Part of the KIPCO Group with consolidated assets of US$ 31.3 billion, URC holding company with a staff over 3000, which includes:
UFM (United Facilities Management), UBC (United Building Company), KUCM (Kuwait United Construction Company Management), DHC (Al Dhiyafa Holding Company). Built and managed luxury commercial complexes, hotels, resorts, residential buildings, shopping centers, high rise office buildings, as well as mixed use developments in Kuwait, Oman, Jordan, Egypt, Syria, Qatar, Lebanon, Morocco & Washington D.C.
The company’s portfolio includes: Jordan Abdali Mall, Lebanon’s Raouche View, Oman’s Junoot Ecological Resort, Morocco’s Assoufid Golf Club and Residential Compound, Egypt’s Aswar Residential Community
Key achievements:
• Assessed and realigned HR, organization structure, processes, systems, frameworks, and workforce
• Built and managed HR, Administration, Government Relations and Procurement functions
• HR Strategy, HR policies, HR procedures, Systems for HR, Recruitment, Administration, Government Relations & Procurement.
• Vision, Mission and Values, Branding
• Organization Structure, Job Grading, Compensation & Benefits Structure and all Job Descriptions
• Talent Management Strategy, Workforce Planning, Recruitment Procedures including local and international sourcing, selection, placement, orientation, on-boarding and immigration requirements
• New Performance Management System that incorporates behavioral & technical competencies and key Talent Development & Succession Planning, Operational & Corporate Governance framework
• Career Portal, Branded Career Channel, Employee Portal, Employee Attendance Management System
• Project managed change management culture development, and business transformation programs
• Enterprise wide Oracle Fusion Human Capital Management System - “The first implementation in the Middle East”
One of the largest hospital trusts in the country, with a staff of 11, 000, a turnover of over £400m
· Provided strategic input and recommended to Board security risks and system overhaul solutions and modernization.
· Re-engineered processes and developed e-systems Project managed change and innovations including HJUK system development, eArcu recruitment portal from conception, design, implementation & post implementation review & support, Trinity and eRoster contingent staff systems, managed Criminal Records Bureau (CRB) team including upgrade to e-CRB system, database data cleans. Represented GSTT in PASA London PSL committee negotiations in association with Union negotiations and agreements.
One of the world's leading law firms - Top 5 Magic Circle Global Legal Firm.
· Advised management and staff on HR matters including recruitment, onboarding, reassignments, mediations, position classification and grading, salary determination, performance appraisals, awards, promotions, compensation, training & development, employee relations, health & safety, security.
· Reviewed HR and recruitment processes and procedures and implemented efficient solutions to manage general, legal and graduate recruitment for national and international hires for 27 offices in 20 countries.
· Modernized processes and systems by implement in partnership of a Global I-Grasp recruitment system.
· Change Managed new centralized E-Recruitment solutions.
· Project Managed agencies PSL and link with Legal, Security, HR, Procurement, Health & Safety, Learning Academy and on-boarding.
· Project managed the design, development and implementation of E-Induction, perm and temp inductions.
· Presented and trained community support of Young Enterprise Teams, school students and socially disadvantaged.
Provided Board Members and Directors strategic and operational solutions to modernize HR Recruitment on capacity needs and re-engineering systems, procedures, polices, branding to address business needs resulting in implementation of efficient, cost effective and user-friendly award winning functions.
• Network Rail
Britain's rail infrastructure, 34, 000 strong employee organization and the largest landowners in the U.K.
•Created a central recruitment hub to address business needs in terms of workforce planning and sourcing, developed major online re- branding, project managed Oracle and I-recruitment system, recruitment project life cycle, represented NR as a Role Model speaker at Cabinet Office.
• Commonwealth Secretariat
An association of 53 countries consortium of Governments and High Commissions
•Audited then consolidated, improved, and streamlined system capacity needs to modernize recruitment functions recruitment procedures, branding for international recruitment process, project managed the implementation of HR Pro Recruitment Module, team development.
• Home Office LPS
United Kingdom's law enforcement, prison and probation services public authority
• Advised Board Members and Directors resulting in centralization and modernization of the recruitment functions across 42 offices.
• Recruitment Management Solution, London wide ‘Regional Master Vendor’ arrangements, large scale recruitment campaigns, assessment centers and corporate induction, represented at employment tribunals, Union negotiations and mediations.
• Speaker at National Police Force Restructuring Recruitment Policy & Diversity Champion.
• Awarded “Outstanding Contribution to the performance of the Home Office”
• London Borough of Lewisham
Government body responsible for providing a range of high quality services for over 260, 000 people across five directorates of 9, 000+ employees
• Developed recruitment team of 22 employees, improved recruitment process and systems, print and online re- branding, online recruitment portal, large scale recruitment campaigns, assessment and selection tools, developed external non-agency partners to recruit effectively for large scale campaigns, staffing vendors, represented LBL in Association of London Government
• Decreased expenditures & consistently broke time taken to recruit targets.
Worked with numerous international businesses advising them on long term and flexible staffing solutions. Provided guidance and expertise on HR related solutions from small short term projects to long term development solutions. Advised on all aspect of co-employment. Professional staffing, talent management firm and consulting services.
Sony Electronics a leading manufacturer of audio, video, communications, and information technology.
Responsible for overseeing all permanent and temporary hiring needs. Supervised, developed and trained international teams for regional offices in San Jose, San Francisco, Fremont San Diego and Japan on all aspects of employment, onboarding, reassignments, mediations, position classification, salary, performance, awards, promotions, compensation, training & development, employee relations. Line managed all contractors. Insured adherence to company agreements, employment law, budgets, process, procedure, orientation, relocation, retention, counseling, and termination for Sony Electronics, main vendors, and sub-vendors
The world's first and largest specialized staffing firm. RHI is a recognized leader in professional staffing and consulting services.
Worked with Silicon Valley based IT companies offering international flexible staffing solutions to premier organizations that require technical expertise on demand. Projects ranged from complex world wide e-business, web development initiatives to enterprise wide application development and international technical system support. Placed a range of perm and temp IT professionals. Managed 200+ IT contractors. Awarded "Rookie of the Year" for outstanding achievement.