Duty Manager
QATAR Airways
مجموع سنوات الخبرة :21 years, 8 أشهر
QATAR AIRWAYS Airport Services Duty Officer -Amritsar
July2011 - Till Date
A candidature with over 11 years of experience in progressively dynamic responsibilities of Airport Operations, Customer Service & Safety, Business Development, Operations Management & Man Management with highly responsible representation of organizational objectives.Have been a Goal-oriented, Team leader, proficient in providing vision, revenue maximization with utmost customer satisfaction.
A Brief Profile Summary with QATAR Airways:
Provide safe and efficient customer Service.
Maximize revenue through direct retail cliental base at ticketing office.
Work closely with Sales team to maximize revenue.
Work closely with Network Planning team for route planning to ensure maximum capacity utilization.
As a member of Airlines Operating Committee liaise closely to maintain good relation with Airline partners & Airport Operator.
Closely monitor and control the Service Level Agreement with Ground Handling Agency, issue debit notes on the shortfalls in Services, Manpower & Ground Service Equipments as per the company standards.
Initiate agreements with vendors and negotiate with them to reduce cost.
Initiate contracts with different hotels for layover of passenger and crew during flight disruptions.
Ensure adherence to policies and procedures as laid down in the Airport Services Manual.
Ensure compliance with safety regulation at all times.
Protect the financial Interest of the Company.
Provide inputs to the expenditure, capital and manpower budget.
Liaise with local authorities, business partners and internal departments and initiate actions as required.
Continuously promote the image of the company.
Generate action plans to improve service levels.
Job Responsibilities as Acting Airport Manager.
• Ensure compliance with safety regulations at all times
• Ensure on time performance and provide Airport Manager and Airport Services with detailed delay reports.
• Prepare daily duty roster and arrange staff requirements as necessary.
• Interact with GHA supervisor on the strength required depending on guest and cargo loads.
• Provide efficient guest Service.
• Provide inputs to flight operations to apportion delays
• Coordinate with other departments to minimize turnaround time.
• Liaise with external & internal service providers to improve quality of service provided and follow up.
• Keep track and ensure delivery of service commitments as per laid down service standard
• Initiate contracts with different hotels for layover of passenger and crew during flight disruptions.
• Competent in handling Irregular Operations, Difficult & Challenging situations with ability to remain calm under pressure.
Job Responsibilities as Quality Service Auditor ( QMS).
• Worked as “LEAD AUDITOR” for QRS (Quality Review System) audit engine, wherein I lead a team of auditors to various operational and back up locations like Airports/In flight base/Catering base/Security installations/ Head Offices of departments and conduct audits based on IATA/IOSA/BCAS/DGCA and organizational standards. The observations then were shared with Leadership team.
• Departmental liaison with the Quality Team to ensure seamless implementation and management of the ISO 9001:2008 quality management system at all airports in the northern region.
• As Internal Auditor, conduct quality assurance audits at all corporate and operational locations as sanctioned by the Quality Assurance manager.
• Ensure compliance of all stations in the northern region to the ISO 9001:2008 standards and IOSA requirements.
Job Responsibilities:
• Ensure Passenger Safety at all times
• Provide efficient Guest service handling.
• Perform all checks at the check-in counter for checking in guests and issue boarding cards and baggage tags.
• Prepare pre-flight information sheets.
• Perform boarding gate functions and direct guests to coach.
• Perform baggage identification or reconciliation whichever applicable.
• Assist transit guests with baggage identification where applicable.
• Collect security removed articles and take necessary action thereafter.
• Check incoming loads and special handling requirements.
• Meet arriving aircraft and collect incoming documents. Meet and assist arriving guests
RESERVATIONS & TICKETING:________________________________________
Oct. 2002 to Jul 2005
After working in various departments I decided to expand my knowledge in the Aviation industry. I opted to take a transfer to the Reservation department, to put into practice the knowledge. My duties included Reservation, Ticketing, Re-issue Tickets/Itinerary & issuing Pre-paid ticket Advice (PTA).
Major Subject:- Economics