"FRONT OFFICE MANAGER"
Grand Midwest Group of Hotels
Total years of experience :6 years, 11 Months
Jan 2010 - Till Date Grand Midwest Group of Hotels, Dubai
As a "FRONT OFFICE MANAGER".
Job responsibilities: • Implementing & supporting new services,
• Employee relations encompassing staff recruitment, training and performance evaluations,
• Ensuring that guest are treated promptly, courteously & efficiently.
• Effectively lead and motivate employees through implementation of in-house training and incentive plans, resulting in increased productivity levels and employee satisfaction.
• Extend professionalism and courtesy to guests at all times.
• Interview and Hire supervisory employees within the department.
• Conduct training in department.
• Assisting guest with their questions, problems and complaints.
• Implement reservations software and training.
• Weekly forecast Recording & distribution
Set-up rates in CRO system
• Attendance at weekly sales and department head meetings
• Organizing/running monthly Front Office meeting*
• Training /Maintaining and improving of new and present Staff
• Managing e-mail reservations
• Achievement of Budgeted Occupancy
• Achievement of Budgeted Room Revenues
• Accuracy of Departments Cashiering
• To assist Housekeeping with resolving Room discrepancies
• Completion and accuracy of Duty Manager Reports
• Groups are properly blocked in advance
• Completion of Daily Shift Check list and log
March 2008 - Jan 2010 Grand Midwest Group of Hotels, Dubai
As a "Night Auditor/Duty Manager"
• Responsible for ensuring that all charges of the day have been properly posted to the appropriate guest folio or master account
• Handle the tasks of ensuring that all food and beverage outlets are balanced
• Make sure that all miscellaneous and front office charges as well as adjustments have been posted and balanced out • Ensure that all the charges of the guest have been balanced and appropriate reports have been run and all supporting documentation is attached to the appropriate report
• Handle the tasks of preparing and distributing managers' report on a daily basis
• Manually balance and directly deposit credit cards
March 2006 - Jan 2008 Grand Midwest Group of Hotels, Dubai
As a "Receptionist"
• Welcoming guests to the hotel in a polite, friendly and helpful manner.
• Dealing with late arrivals and assisting with early check-outs.
• Check out departing guests using the hotel's PMS system.
• Taking payment from guests in the form of cash or credit cards.
• Answering telephone inquiries promptly & professionally & transferring calls.
• Being a point of contact for guests should they have any queries.
Arranging for brief tours of the hotels rooms and facilities.
• MA Economics in year 2005 (2nd Division)
• Diploma in Information Technology (DIT) in 2004
• Post Graduation Diploma in IT year 2001 (Grade A)
• BSC in Pure Mathematics in year 2001 (2nd Division)
• Typewriting course from Sind Board of Technical Education in year 2001 • Short course in Digital Modeling and photo shop