Manpower Coordinator
Qudrat Ul Taaqah Manpower & Trading Company.
مجموع سنوات الخبرة :20 years, 8 أشهر
Coordinating and communicating with clients and sub contractors for manpower requirements and recruitment updates. Finding and reviewing applicants to evaluate if they meet the position requirements. Conducting initial interview (in-person or
forward them to Client for possible interview. Follow up with candidates throughout the hiring process • Prepare and process new hire paperwork ensuring proper documentation as required are met. This includes worker’s contract, Job Orders, Demand Letters, arranging Ajeer documents required for the workers. Arranging travel booking request for incoming and outgoing manpower personals for land and Air travel. Arranging Hotel and private limousine as per requirements. Negotiating added value services and fees with Travel management companies. Responsible for issuing travel order, receiving tickets, hotel bookings etc. Verifying travel expenses as submitted by staff and verifying invoice from Travel agents.
Sales & Marketing- Eastern Province KSA
Morning Hours:-
Directed all Sales and marketing activities within assigned territory, Increased 6th freedom traffic beyond hub (Amman, Jordan) from Eastern province.
Planned and executed monthly visits to agents, schools and potential corporate customers.
Planning, Negotiation & Signing of Travel Agency Incentive Programs & corporate discounts.
Prepared e-flyers and all promotions via email to agents and frequent traveler customers via available database.
Processed new activation and reactivation of CIP for travel agencies.
Extracted the flown revenue for PLB agents and updating agents on monthly basis.
Afternoon Hours:-
Reviewing, of Agency Debit Notes proposal received from Audit Department. Assisting Audit department to rectify ADM based on fare calculation rules.
Making Phone Calls and/or visiting Travel agent to guide them how to avoid future ADMs.
Making reservations and issuing tickets in over crowded situation at ticket counter.
Searched and generated sales lead and active follow up with new customers till closing of sales lead.
Delivered revenue as per assigned targets for travel agents or corporates to achieve monthly revenue targets.
Conducted product presentations at distribution agent's outlets as well as representing at different exhibitions, seminars etc.
Sold Medical and Lufthansa's private jet to potential corporate/customers. Sold two private jets booking to VIP.
Key Accomplishments:
•Promoted direct connection (NDC based API) to potential OTA's,
Optimized corporate account acquisition and development through mutually beneficial deals and enhanced brand awareness through marketing endeavours.
•Coordinated with distribution partners, discussed, agreed, signed, and delivered agreed revenue driven incentive targets towards mutual benefit.
Liaised with pricing, revenue management and yield management to optimize revenue.
•Planned and conducted weekly sales visits to agents & corporate customers and reporting it in company CRM system, provided monthly sales report to the management; was fully audit compliant and gave integrity top most priority.
Produced sales reports, solved all operational issues, support in-house sales and performed continuous market intelligence and research. Advised Debit Memo and Credit Memo dispute issues, resolved all refund issues. Addressed and resolved reservation, ticketing and pricing issues. Initiated and devised global distribution system filing issues/bugs.
Key Accomplishments:
•Directed Town office Dammam service team, prepared and negotiated offers for Group Travel, articulated and compiled with the duty roster for Dammam town office and arranged the flight cleaning program.
•Swiftly responded to solve flight irregularities, arranged and reviewed customer feedback for damaged baggage handling and any other issues and supported airport colleagues in case of flight cancelation in Dammam or Bahrain.
•Strategized and aligned all hotel bookings for individuals and groups, handled ADHOC discount and active support to Bahrain, Riyadh and Jeddah for ADHOC issues and posting in the SAP accounting system.
Maintained in-house sales support, monitored market fare comparisons and market intelligence, handled pricing issues for Dammam, prepared and delivered presentations to Sales Manager, arranged hotel reservations for layovers in Germany
Key Accomplishments:
•Managed reservations and ticketing for walk in customers as well over the phone and trained new staff in this regard.
•Established manual sales report, supervised all pre-paid Ticket Advice handling through SITA Telex system.
•Steered efforts towards calculating refunds for partially used tickets and refunding same to customers/agents through BSP.
•Exercised hands-on approach for pre-flight check on daily basis. Cancelling expired bookings with expired time limits etc.
•Reconciled cash with sales report and arranging deposit to bank on weekly and sometimes on daily basis.
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