IT Support
Kahramaa
Total years of experience :9 years, 3 Months
Responded to requests for technical assistance in person via phone and remotely for the following technologies: Windows OS based endpoints (Laptops Desktops & Thin Clients) Tablets & Smartphones (IOS & Android) and Microsoft Office • Run the required updates for the system and HW if required. • Analyzing, troubleshooting, and resolving system hardware, software, and networking issues. • Respond to assigned tickets as per the priority to VVIP users. • Report all related HW issues to concerned team for maintenance & replace parts as required. • Effectively translate client needs/problems into solutions or internal support plans of action • Manage difficult client situations and escalate appropriately. • Installing OS with RAID Configuration and white list application approved by KM using PXE. • Resolve DNS and DHCP issues in client machines. • Supporting KIOSK machines. • Responsible for managing backups for user machines. • Ensuring security and upgrades are applied and kept up to date on desktops and laptops • Install authorized software to laptops and desktops • Completing internal user moves including phones as per the policy. • Install and maintain MS Outlook including archiving mailboxes. • Escalate IT issues to the IT Manager where necessary. • Taking ownership of customer issues reported and seeing problems through to resolution. • Performs other duties as assigned.
Support day to day technology needs and execute IT strategy.
Administer and troubleshoot all equipment including workstations, laptops, software applications, copiers, security and other technologies.
Manage and administer network operations including adding/removing users, assign access rights, resetting passwords, establish email addresses, assessing and reporting operational status, performing backups and restores etc.
Perform routine preventative maintenance on software.
Assist users in understanding and using technology.
Update and maintain focus(ERP software)
Design and maintaining www.gulfgrs.com, www.gulfgrc.co, www.gulflifa.co
Maintaining CCTV