Corporate Trainer
Westwood Language Centers (Berlitz)
Total years of experience :17 years, 2 Months
Provided Training in the following areas:
- English for IT (Advanced computer users)
-TOEFL Preparation
- ESL
- Report Writing
- Presentation Skills
- Project Management
Duties and Accomplishments:
Monitor and coach technical support agents for Samsung Audio/Visual and Print devices
Raised teams’ performance scores with respect to linguistic and soft skills
Enhance the quality of customer service with focus on delivery of information and data capture
Duties and Accomplishments:
Facilitated language learning by employing visual, interactive, and communicative approaches in the classroom
Fostered curiosity within students and promoted literacy and research
Assisted in designing curricula and selecting appropriate
on level educational material
Designed student evaluations and exams
Duties and Accomplishments:
Supported clients shipping needs in exporting and importing goods to and from Canada by offering the necessary logistics and highly competitive rates
Facilitated border crossing of shipments by issuing required documents and contacting Custom Brokers, third party, as well as transportation carriers to ensure compliance with legal procedures and prevent delays, fines or movement of goods in bond
Increased sales and raised profit margin within my team
Duties and Accomplishments:
Taught all levels of MLS designed business English courses to renowned corporate clientele and financial institutions such as WYETH, ADECCO . . . TORONTO DOMINION, FEDERATION DES CAISSES POPULAIRES DESJARDINS, and DEJARDINS BRANCHES
Succeeded at renewing company contracts and ensuring customer satisfaction
Introduced language pertinent to company sector and domain
Devised lesson plans and language related activities, engaged employees in role-plays and communicative functions related to their field of work
Provided feedback and correction and designed student evaluation
Duties:
Taught Beginner and Intermediate level English and French as a second language courses at renowned pharmaceutical companies such as GLAXOSMITHKLINE and MAXXAM
Taught basic grammatical rules for both French and English
Engaged students and stimulated conversation in language of instruction within their corporate setting
Provided feedback and correction and designed student evaluation and quizzes related to course material in French and English
Duties:
Rendered textual material from French to English while conveying the message as accurately as possible for correspondence and publishing purposes
Proofread and edited textual material in both official languages