Branch Manager Operations,Bakery,cafe,Pan Asian Cuisine,
Jalal sons
مجموع سنوات الخبرة :16 years, 9 أشهر
I am supervising team of almost 100 persons in the store by overseeing cafe, retail and bakery departments along with salespeople, cashiers, shelf stockers, Floor customer service, Cafe kitchen, purchase and other employees. Keeping records of expenditure, sales figures, and employee performance. Evaluating the supply and availability of stocks, and profit-margins. Implementing measures to avoid stock damages, theft, and wastage. Monitoring shelve stocks and product displays, and the general appearance of the store. Investigating market trends and offering products that would appeal to customers. Addressing customers' requests, comments, and complaints. Motivating employees to achieve targets.
Training new staff members and scheduling shifts.I am supervising team of almost 100 persons in the store by overseeing cafe, retail and bakery departments along with salespeople, cashiers, shelf stockers, Floor customer service, Cafe kitchen, purchase and other employees. Keeping records of expenditure, sales figures, and employee performance. Evaluating the supply and availability of stocks, and profit-margins. Implementing measures to avoid stock damages, theft, and wastage. Monitoring shelve stocks and product displays, and the general appearance of the store. Investigating market trends and offering products that would appeal to customers. Addressing customers' requests, comments, and complaints. Motivating employees to achieve targets. Training new staff members and scheduling shifts.
Working As Trainer Bakery, production, barista,
As a Italian restaurant manager, I'll be responsible for operational, food, safety, quality control, financial and people management. organize stock and equipment, order supplies and oversee building maintenance, cleanliness and security. Plan and work to budgets, maximize profits and achieve sales targets set by the management. Control takings in the restaurant and administer payrolls
recruit new staff, and train and develop existing staff. Coordinate staff scheduling and rotas, and motivate and encourage staff to achieve targets. Ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations. Ensure high standards of customer service are maintained. Implement and instill in your team company policies, procedures and ethics
handle customer complaints and queries. Implement branded promotional campaigns from the management, including the handling of point-of-sale promotional materials, or devise your own promotional campaigns. Prepare reports and other performance analysis documentation
report to, and attend regular meetings with the team. Establish relationships with the local community and undertake activities that comply with the company's corporate social responsibility programs.
My prime responsibilites are to keep proper checks for expiry products, ensure that rail card and sign age are changes and updated as and when required, ensure that shelves are presentable and filled
To ensure the stock availability, punch re-packing in GMS system on timely basis, perform MAV on weekly basis through internal consumption for the bakery production, perform stock orders with necessary documentations, participate in weekly and annual inventories, take preventive measures for wastage and shirk-age control, coordinate and resolve QA related issues against periodical visits and other findings from time to time, ensure the proper cleansing and hygienic environment of the over bakery and production areas and equipments, continuously monitor the negatives, recommend new recipes for bakery products for sales improvement and addressing customer needs, Structural deficiency monitoring. Welcome customers while ensuring; Shelf management, Staff planning: definition of priority according to sales. Organization of storage, “Planogram implementation”: lay-out, etc. Gap checking. Replenishment: replenish first A and promotional products (including end-caps), products with higher rotations/ turnover, FIFO, diligent check of expired dates, etc. Product presentation: attractive and accessible presentations, facings, etc. Keep a strong control over daily stock maintenance by continuous monitoring of inventory, shrinkage, stock availability to guarantee and create the optimum stock performance in quality, quantity and safety targeting customer segments and following the company strategy, and to create the right base for reordering. Perform daily reordering to have the right stock for the right customer at the right time. Perform Weekly, monthly and annual inventory management to have the right stock for the right customer at the right time, and to maximize the ROS. Planning of seasonal activities to be in time with planning, merchandizing, reordering, staff scheduling.
Assist in daily operations, maintaining high service standards.
Supervise staff, handle inquiries, and manage reservations.
· Manage inventory, ensuring sanitation and hygiene.
· Collaborate with kitchen staff for timely food service.
· Support menu planning, specials, and promotions.
· Provide excellent customer service and address concerns.
· Assist in staff training and development.
· Maintain dining area presentation and cleanliness.
· Handle transactions and ensure compliance with regulations.
· Contribute to profitability and plan special events.
· Stay updated on industry trends and best practices
Hyperstar founded in 1992, Majid Al Futtaim is the leading shopping mall, communities, retail and leisure pioneer across the Middle East, Africa and Asia.
Detailed responsibilites was to plan and manage the Bakery Department in a manner that promotes sales and achieves profit margins and labor goals. To ensure a positive shopping environment for customers and a positive working environment for associates. To ensure ongoing department planning, execution, and evaluation in order to ensure maximum sales and profit opportunities, effective cost control, efficient utilization of labor, and strong customer service levels. The primary challenge is consistently meeting or exceeding department profit and labor goals, and ensuring consistent quality of bakery product is produced. Responsible for providing effective training, development, and work direction for department associates, encourage individual and group effort toward department objectives. Manage ongoing social skills/verbal interaction, judgment/decision making, reading, writing, math, bakery equipment operation, walking, standing, exposure to heat and cold. Position functions and work hours may vary according to business needs. Assignments and work direction provided by Store Director or person in charge. Assist customers, Greet customers, Answer customer questions; provide product sampling and suggestive selling, Bring customers to location of item, when needed
Assists with product replacement and price checks, Answer bakery telephone calls promptly, Record cake orders accurately and completely.
Bread & Beyond is the house of the most extraordinary creations - inspired by traditional and French baking techniques to create artisan breads and freshly baked treats. All our recipes are beautiful to behold, and delectable to eat.
My main role was to Motivate, lead, support and coach your team to bring out the best in those around, Plan and manage labor, stock availability and sales targets. Ensure standards remain high and continually look for ways to improve. Provide 5* customer service to drive sales forward. Passionate about delivering great customer service. people management skills. Drive the business forward whilst maintaining focus on standards and overall results. Oversee deadlines and really rise to a challenge with a ‘Can Do’ attitude. Communicate at all levels with excellent customer service skills.
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