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Tasnem Heeba, Point of Service Representative

Tasnem Heeba

Point of Service Representative·Syriatel Mobile Telecom

United Arab Emirates

Diploma, مالية

Work experience

Total years of experience: 1 years, 9 months

Point of Service Representative

July 2024 - May 2025

Syriatel Mobile Telecom

Damascus, Syria

July 2024 - May 2025

experience. inquiries issues promptly to
customer satisfaction. Collaborated with team members to maintain a high
standard of service quality and efficiency.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

English Language Instructor Grades 6-12

September 2023 - June 2024

نادي الاطفال

Damascus, Syria •Hybrid

September 2023 - June 2024

and professionalism.
Delivered engaging daily lessons, improving public speaking and the ability to
hold an audiences attention.
Tailored teaching methods for students with different learning speeds (similar
to handling different types of customers).
Company industry:
Primary, Prep, & Secondary School

Education

دمشق

August 2023

August 2023

Diploma, مالية

Syria

Syrian Arab Republic , Higher Council of Intermediate Institutes

January 2023

January 2023

High school or equivalent, العلوم المالية

Syria

Skills

CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
SERVICE DELIVERY FRAMEWORK
Intermediate
SERVICE DELIVERY FRAMEWORK
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate

Languages

Arabic

Native Speaker

English

Intermediate

Training and Certifications

Certifications
English Language Program Level 6B
FirstAid Course

Hobbies and interests

القراءة ومشاهدة الافلام والاستماع للاغاني