Marketing & Communications Executive
Moevenpick
Total years of experience :14 years, 8 Months
Position: Marketing and Communications Executive Mar 2015 - Current
• Successfully completed the 17 module Mövenpick Communications eLearning programme
Duties:
• Responsible for all the PR and marketing for the hotel
• Managing the hotel website content and regular updates
• Accountable for monthly expenses as well as preparing the marketing budget for 2016
• Hosting and entertaining media and press trips
• Conducted a hotel photo-shoot with photographer www.nicolasdumont.com
• Managed a film making for GITEX done in the hotel by www.creativemotion.ae
• Preparing monthly business marketing report for the corporate office
• Responsible for all the digital marketing for the hotel
• Managing all social media accounts and implemented an Instagram & Twitter account for the hotel
• Working closely with the regional communications director, sales and revenue team
• Creating content for e-Newsletters (Apollo & Mail Chimp), brochures, posters etc.
• Ensuring high quality work from graphic designers, printing & production agencies delivered on time
• Created effective marketing campaigns including summer promotions, Ramadan and festive activities.
Position: Business Development Assistant
Duties: Business Development for Africa (focus on Zambia and Zimbabwe)
• This included Events, Aviation, Company Representation and Territory Development
• Feasibility studies for Airport Operations, products and services as well as travel services
• Networking and building relations in the Hospitality, Events and Aviation industries
• Meeting with Tourism and Aviation officials to discuss business opportunities
• Consulting Event companies, improving efficiency and setting standards of performance.
-Managing efficient breakfast, lunch and dinner operations in a French fine dining restaurant
-Catered for private events such as Birthday dinners and cocktail parties
-Organizing private events such as cocktail parties and dinners
-Supervising afternoon high tea and interacting with to the guests as individuals
-Monitoring and maintaining a high standard in the bar and room service operations
-F&B administration such as monthly reports which include the monthly revenue report
-Carrying out staff training as per The Leading Hotels of the World standards
Cross Training Internship In Front Office, Events and Sales
Events and Conferences
•Sales & Catering using the Opera System. Booked and followed though small functions
•Answering telephone inquiries as per I.F.H standards
•Prepared clear and accurate signage for meetings and various events
•Ensured everything was prepared correctly in meeting rooms before the guest arrival
•Supervised coffee breaks and/or lunch/ dinner functions
•Meeting clients and provided show-arounds.
Sales
•Overview of administration and reports such as Competition and Comparison Analysis
•Sales calls, visiting Corporate, Pharmaceutical and Government companies holding accounts with the hotel and discussing past and future business as well as promotional activity
•Area Sales office gaining exposure to industry, especially in M.I.C.E.
Front Office
•Front Office, including the Business Centre, Reservations and Telephone Operations
•Completed check-in and check-out processes as well as room moves
•Worked in the Executive Club lounge Reception, guest services and some concierge
•Prepared and provided exceptional service to VIP Guests in the Executive Lounge
•Carried out Guest Satisfaction Surveys.
Student at The Swiss Hotel Management School
•Position: Banquet Service Manager at SHMS Caux Palace (2010)
•Elected as Banquet Service Manager by 2nd year SHMS students for a practical examination, where I managed forty students and organized with the team one of the most successful banquets in school’s history
•Worked in the service of the three different restaurants (Canteen, Brasserie and Fine Dining)
•Managed the buffet type service of the school canteen with 500 seats as a captain
•Learned formal French service in the school fine dining restaurant.
Banqueting and Events
•Experienced the Food &Beverage Department of a Deluxe Suisse Palace Hotel and gained essential experience in F&B and Events
•Built practical experience on different setups and styles of service in banqueting operations
•Provided exceptional service at cocktail parities, graduations, weddings, conferences and meetings
•Gained experience in O Terrasse (pool& spa restaurant) where I also learned cocktail preparation
•Worked on Le Montreux (Dinner Cruise Boat) for private events such as weddings.
•Received professional training in both French and Italian service and dishes
•Worked in the bar, preparing aperitifs, hot and cold beverages
•Communicated with special and demanding clients
•Chef de Rang: In charge of my own station and taking orders
•Banquets: Satisfying groups by being at their disposal throughout the banquet.
Subjects Covered F&B Cost Control, F&B Accounting, F&B Management, Hospitality Studies, Wine & Bar, Personal Development, F&B Production, Information Systems, F&B Operations, French. Front Office Management & Operations, Housekeeping Management & Operations, Financial Accounting, Hospitality Sales & Marketing, Travel & Tourism, Events, Banqueting, Business Communications, French.