Paralegal at Cedar White Bradley IP LLC
Cedar white bradley
Total des années d'expérience :8 years, 3 Mois
Handled portfolios related to head clients (Apple, Microsoft, Merck, Lbrands and many more).
• Advised international clients on all intellectual property matters and reported updates in a timely manner.
• Managed and trained a small team of Junior Paralegals.
• Conducted research, compiling data, and prepared accurate documentation for projects.
• Communicated with management, departments and clients and liaised between them.
• Finalized all trade mark tasks under the pressure of tight deadlines.
• Proactively identified new business opportunities to increase the revenue and profitability of the company.
• Followed up with the agents and offices for updates in relation to each client's portfolio.
• Checked documents received by agents to ensure accuracy.
• Analyzed the data received and updated the system accordingly.
• Managed daily generated tasks while managing the complex procedural deadlines associated to them with
minimal direction.
• Constantly followed-up with the agents and offices to progress the clients portfolios smoothly and solved
problems that come along the way.
• Ensured fast and consistent service in updating and replying to client queries.
•Completed trade mark daily functions and tasks.
• Reported the progress of each application to the relevant client.
• Strengthened the management processes to bring errors to near-zero in reporting, and general
bookkeeping.
• Improved the reporting systems and processes to meet business needs and maximize effectiveness of
operations.
• Drove the client satisfaction by providing the highest level of professionalism and consistency.
• Accurately analyzed and documented all files according to each client's portfolio.
• Gathered information and updated the company’s records accordingly.
• Provided ongoing administrative support to senior executives.
• Drove costumer engagement, and improved satisfaction through communication and relationship management.
• Helped tourists organize their holidays according to preferences and budgets.
• Answered customer queries.
• Provided advice about travel documents and sold insurances.
• Arranged transport and accommodation.
• Booked accommodations and shuttle services.
• Attained sales targets.
• Confirmed bookings.
• Solved various issues faced by the clients during their travel (offshore and locally).
• Targeted new markets and increased sales through proactive sales and negotiation techniques.
• Maintained detailed records of sales progress and marketing success to better align goals with the company priorities.
• Managed various customer transactions per day and provide excellent customer service to ensure customer
retention.
•Helped perform market analysis and research on the latest products.
• Assisted with daily administrative duties.
• Designed and presented new campaign ideas.
• Helped prepare detailed promotional presentations.
• Helped with the planning and hosting of marketing events.
• Assisted with the research and the evaluation of competitor marketing and digital content.
• Contributed to the creation of selling strategies.
• Delivered goods and learned about item displays.
• Learned about each product and provided existing customers with exceptional support.
• Received new weekly inventories and learned about the most attractive ways to display the items that increase the sales.
• Identified new markets and customer leads.
• Pitched prospective customer using solid arguments.
• Achieved monthly individual target as well as the team target.
• Attended to the monthly inventory count.
• Recommended, selected, and helped customers to obtain the products based on their needs.
• Watched for and recognized security risks and thefts and know how to prevent or handle these situations.
• Prepared invoices, reports, and other documents, using Microsoft Word, Excel, database, and presentation
software.
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