Tauseef Ur Rehman

• Directed end-to-end K2 Nintex automation projects, assigning responsibilities
and monitoring progress, achieving 95% on-time project delivery.
• Led project planning, resource allocation, and timeline estimation, ensuring
successful delivery within budget and schedule.
• Supervised and mentored a team of junior developers, improving team
efficiency and code quality, resulting in 30% fewer production issues.
• Prepared and presented project status reports, highlighting progress, risks, and
mitigation plans to senior management.
• Drove continuous improvement initiatives by reviewing automation outcomes,
identifying gaps, and recommending process optimizations.
Technical Responsibilities
• Designed, developed, and deployed business process automation solutions
using K2 SmartForms and Workflows, covering the full lifecycle from SIT to PRD.
• Delivered production support, achieving 99.8% system uptime and resolving
incidents within agreed SLAs.
• Collaborated with business stakeholders to analyze requirements and translate
them into scalable technical solutions.
• Conducted UAT sessions with multiple stakeholders, achieving 100% sign-off on
first cycle.
• Implemented and supported OnBase document management solutions.
• Built and maintained API integrations using Swagger and REST, enabling secure
communication between internal and external systems.
• Automated manual and repetitive processes using Automation Anywhere RPA,
improving efficiency and reducing turnaround time.
• Facilitated K2 Nintex training sessions for end-users, driving adoption and
effective utilization.

Objectives:

• Created fully functional knowledgebase application for Android devices.
• Designed Android application in native UI from scratch.
• Create SQL database structures that integrate with Android applications and web interfaces.
• Reporting and analysis using Excel and Tableau dashboard.
• Build Library Portal using Java, JSP, HTML and SQL Database.
• Ensure data is secure and organized so analysts can easily locate information.
• Ensure that apps are tested to meet total performance requirements.
• Make sure databases operate smoothly and efficiently and fix any errors or problems that occur.
• Manage, maintain, and enhance iKnow Portal to enable knowledge sharing in a systematic manner.
• Manage and maintain department servers.
• Preparing publications, technical reports, studies, news on ICT industry.
• Conducting of new technologies workshops, seminars, and sessions.
• Coordinating with international telecom research and academic institutions to get the required knowledge and information for Technology and Operations Unit.

• Maximized network availability and performance by monitoring,
troubleshooting, resolving outages, and scheduling upgrades.
• Provided smooth communications by configuring LAN technology, wireless
access points, and controllers.
• Provided timely and professional support across hardware and software issues
for 1500+ end users.
• Employed speedy diagnosis techniques across software issues, achieving
outstanding First Time Resolution rates.
• Solved interruptions in machines and equipment through collaborations with
internal and external third parties.

• Developed, tested, and deployed automation solutions to streamline data entry,
report generation, and data extraction
• Develop a software robot using UiPath Studio program
• Process automation and streamlining leveraging RPA tools using UiPath
• Develop interactive dashboards, infographics, and executive reports for
management and stakeholders.
• Insights creation from customer Big Data, followed by influential storytelling to
management leveraging Power BI.
• Analysis focused on Descriptive, Predictive, and Prescriptive giving better view
of past, present and future using Python and SQL.
• Predictive and Prescriptive analysis based on regression data modeling.
• Descriptive analysis on customer feedback using APIs to export from social
media.
• Website designing, layout, and creation using HTML, CSS, Java, SharePoint, JSP.
• Android APP development for devices to mimic departmental portal functions.
• Administer full lifecycle of software development for 5 critical projects of a
department with 100% on-time delivery.
• Online portal data management including its security, integrity, and data
availability (7000+ content).
• Analyze and eliminate servers system-to-zero vulnerabilities.
• Scope dimensioning and compatibility testing for new systems and websites.

• Supporting both physical and virtual networks.
• Maintain a thorough understanding of Local Area Networking.
• Configuring LAN, WAN, Wireless, and edge security equipment.
• Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors to provide technical assistance and support.
• Supervising the administration of systems and servers related networks to ensure availability of services to authorized users.

• Administrative supervision of systems and servers to ensure the availability of
services to authorized users.
• Supported both physical and virtual networks.
• Configured 800 plus network devices (IP Phones, wireless access points,
switches).
• Provided first and second-level escalation support for 1000+ Windows/MAC OS,
network, and security issues.

• Schedule and lead project and communication meetings with clients.
• Performed 75% of firewall changes, installs, and upgrades.
• Executed planned upgrades and configuration changes with 0% service
downtime.
• Application inspection and threat detection.

• Installation of IP Phones, Analog Phones, IPTV according to user category. Avaya platform is used for installation. Configuration and implementation of HP servers and switches. Installation and configuration of IP Office.
• Termination of STC lines move all those to the exact location punch them and connect them with the cabinet (Server). Assign extensions; fix dialing, National + International, all these depend on the user requirement.
• Configuration of billing software, inserting announcement, working on taranova and hyper terminal. Duty to train users how to use the new devices as IP Phones, IPTV etc.
• To Design, Configure and support organization’s local area network and wide area network in the following server categories.
• Mail Servers: Imail 8.0 server to provide e-mail services inside and outside the organization.
• Microsoft Exchange Server: Configure and manage exchange server 2000 for internal emails.
• Chat Servers: Configure chat server in internal LAN with exchange server 2000.
• Proxy Server: Microsoft proxy server 2.0, Wingate Server and Win proxy Server.

• Configured 1500 IP Phones, Analog Phones, and IPTV.
• Instructed 1000+ users on how to exploit IP Phones and IPTV devices.
• Developed customized VoIP solutions formed to meet the requirements of the
client.
• Review and develop future VoIP changes/requests.
• Prepared daily status reports on completed activities and ongoing glitches.