IT Support Engineer
Dimension Data Middle East LLC
Total years of experience :17 years, 0 Months
Dimension Data is a leading MNC based in South Africa with 49 branches worldwide; a Global CISCO & Microsoft Gold Partner specialized in the IT networking infrastructure solutions. Management based on ITIL best practices that focus on the people, process, technology and information perspectives of providing integrated organization wide business solutions within the IT infrastructure.
Presently working as IT support Engineer L2 at Onsite client COCO COLA Beverages Africa. DIFC, Dubai, UAE.
My Activities at Customer Site include:
●Assist L3 team in maintaining Dubai office servers network and
●Providing IT technical support to on-site and remote site CCS client users comprising matters like hardware/Software, data backups, email, Internet, VOIP, LAN etc.
●Maintain and regularly update onsite asset database and user billing through corporate applications and Provide monthly report to management.
●Managing VMware Airwatch Mobile Device Management. This includes, managing of directory services, Airwatch cloud based application. Enrollment of user’s mobile devices to access corporate mail and other internal applications. Resolve quarries and incidents.
●Managing Cibecs Backup solution onsite and in different sites this includes, managing of Cibecs servers and monitoring of user’s laptop data back-ups on a daily basis. Assist users in resolving failure backup issues.
●Assist L3 team in managing Hyper-V virtual server’s back-ups through Veeam backup & replication 9.0.
●Maintenance of Printers, Copier, Scanner and other IT related equipment’s.
●Managing up-to-date anti-virus protection.
●Recording incidents and their detailed diagnosis.
●Installation and configuration of new Laptop, Desktop through corporate OS image.
●Installation and testing of new hardware/software.
●Resolving LAN, WAN Connectivity issues.
●Travel off-site to assist and resolve incidents.
●Resolving support tickets within the SLA received via Service Now remedy.
●Participate in weekly Meetings with I.T. teams.
●Collaborate with different teams to ensure smoother IT operations.
●Maintain good relation with customers and vendors.
Company: Gulf Computers Group was set up in 1979 with their HQ in Dubai, UAE. Since then, the company has been providing turnkey solutions and IT services to their prestigious customers in various business segments, both Government and Corporate.
From May 2007 till June 2013 worked as IT support Engineer at Onsite client ALDAR Properties PJSC, Abu Dhabi, UAE.
My Activities at Customer Site include:
•Provide technical support to ALDAR HQ and project site office users.
•Working experience in ALDAR Academies schools, Pearl Primary and Al Yasmina.
•Taking ownership of technical issues, and working with other IT units and staff to solve more complex issues.
•Attend remote sites user calls to resolve quarries and incidents.
•Records incidents and their detailed diagnosis.
•Manage access permission for file and print server.
•Exchange user Mailbox creation
•Manage exchange mailbox permission
•Manage Exchange Distribution groups
•Manage File Server Folder Access Rights.
•Backup & restore folder and files from backup server.
•Administrating active directory user account permissions.
•Responsible for high priority Incident.
•Resolve internal application issues, i.e. Oracle, HR & PR applications
•Configuration of new Black Berry devices using BES.
•Configure and resolve cisco IP telephones issues.
•Installation of new Laptop, Desktop using Norton Ghost, imaging software
•Installation of Ethernet switches, Hubs, wireless access points.
•Participating in weekly Meetings with I.T. Team.
Education: B,com computers