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Razan Hussain, Senior Officer

Razan Hussain

Senior Officer·Dubai Gourmet LLC, MERAAS Holdings

United Arab Emirates

Diploma, Technology

Work experience

Total years of experience: 13 years, 11 months

Senior Officer

October 2016 - January 2019

Dubai Gourmet LLC, MERAAS Holdings

Dubai, United Arab Emirates

October 2016 - January 2019

Spearhead for IT duties for Dubai Gourmet Corporate Office and Qasr Al Sultan Boutique
Hotel from project preopening.
• Manage all IT tasks and responsibilities during the opening of Qasr Al Sultan
Restaurant (maximum capacity of 1, 000 + guests), opening of Qasr Al Sultan Boutique
Hotel (12 high-end Villas) and opening of Qasr Al Sultan Airconditioned Dome Tent
(maximum of 500 guests).
• Above opening tasks includes implementation of Micros, Opera, Reserveout, IP TV
System and Internet.
• Assist for creating and controlling departmental budget with regards to IT expenses.
• To support technically the team for Log and Trouble shoot all reposted issues.
• Work closely with application and infrastructure team and outside contracts, vendors
and consultants to implement and solve any applications or system software
problems.
• Directly reporting to head of the department.
• Complete any special tasks, assignments and projects given by the management and
head of de department.
• Supporting other departments and perform tasks even not related to IT as may
timely required during the opening time of the property.
• Involved installing LED screens (14x4 and 7x4 sizes) in the property.
Company industry:
Hospitality & Accomodation
Job role:
Accounting and Auditing

IT Support Specialist

January 2015 - September 2016

Madinat Jumeirah Arabian Resor

Dubai, United Arab Emirates

January 2015 - September 2016

An exciting role has arisen in the Information Technology Department at Jumeirah Group
for a highly motivated and hardworking individual. The main Role of this position is to
provide first & second level user support for various IT systems and business applications.
• Managing incidents, services requests through various communication channels
providing support to meet the needs of the business.
• Capturing and maintaining accurate case details for each process to enable greater
shared knowledge and reporting.
• Developing solutions and or work around using problem solving techniques to
restore service as quickly as possible.
• Identifying and promptly allocating unresolved cases as appropriate to ensure
progression, advises users of actions taken.
• Ensuring service delivery and incident resolutions are met in accordance with service
level agreements.
• Preparing training guides and step by step documentation on various knowledge
base articles and deployment procedures. Delivers Helpdesk reports on case
information to management. Maintaining accurate records of IT Fulfillment requests.
Company industry:
Hospitality & Accomodation
Job role:
Information Technology

IT Specialist

November 2011 - January 2015

Bab Al Shams Desert Resort and Sp

Dubai, United Arab Emirates

November 2011 - January 2015

Manages Incidents, Services Requests through various communication channels providing
support to meet the needs of the business. Captures and maintains accurate case details
for each process to enable greater shared knowledge and reporting. Develops solutions
and or workarounds using problem solving techniques in order to restore service as quickly
as possible. Identifies and promptly allocates unresolved cases as appropriate to ensure
progression, advises users of actions taken.
Company industry:
Hospitality & Accomodation
Job role:
Information Technology

IT Administrator

April 2008 - November 2011

Shangri-La and Traders Hotel

United Arab Emirates

April 2008 - November 2011

Performed all levels of hardware and software systems support for 300 computers and
100 printers. Responsible for e-mail system and Internet Information Server, meeting
employee and Guest needs 24/7 and ensure that all complain, and request are log /
recorded in the system known as FCS eConnect system (Facilities Management System).
Company industry:
Hospitality & Accomodation
Job role:
Information Technology

Hardware Technician

January 2003 - January 2006

PC House (Pvt) Ltd

Sri Lanka

January 2003 - January 2006

Company industry:
IT Services
Job role:
Information Technology

-

star hotels (Madinat Jumeirah, Bab Al Shams Desert Resort & Spa and Shangri-La and Traders Hotel

United Arab Emirates

-

in troubleshooting and technical support abilities with migrations,
network connectivity and security.
• Pre-opening Team

-

Digital Base Interactive Technologies

Sri Lanka

-

Education

MicroComm School of Information Technology

February 2008

February 2008

Diploma, Technology

Sri Lanka

Cisco Certified Network Associate (CCNA)
View attachment

Skills

IT Technical Support
Expert
IT Technical Support
Expert
Pre opening
Expert
Pre opening
Expert
IP PBX
Expert
IP PBX
Expert
Micros
Expert
Micros
Expert
Opera
Expert
Opera
Expert
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
REPORTS
Intermediate
REPORTS
Intermediate
AVAYA
Intermediate
AVAYA
Intermediate
BUDGETING
Intermediate
BUDGETING
Intermediate
CCNA
Beginner
CCNA
Beginner
CISCO
Beginner
CISCO
Beginner
COMMUNICATION SKILLS
Intermediate
COMMUNICATION SKILLS
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
CONTRACT MANAGEMENT
Intermediate
CONTRACT MANAGEMENT
Intermediate
IT Technical Support
Expert
IT Technical Support
Expert
Pre opening
Expert
Pre opening
Expert
IP PBX
Expert
IP PBX
Expert
Micros
Expert
Micros
Expert
Opera
Expert
Opera
Expert

Social profiles

Facebook
Facebook
facebook.com/razanhu

Languages

English
Expert