IT Support Engineer
PSR Technologies
Total years of experience :9 years, 6 Months
Provided technical support configuring and troubleshooting Cisco routers; Cisco switches and Microsoft Windows NT and NT Workstation Servers.
Implemented software and hardware upgrades on routers, switches and servers. Investigated, resolved and documented technical issues affecting the WAN/LAN networks.
Created and implemented backup and restores policies and procedures.
Provided technical support by telephone and email.
Served as team leader for the internal IT Projects.
Prepared and configured new laptops/workstations/thin clients to client specifications as assigned
Analysed and diagnosed DNS/DHCP/VPN and other networking issues
Actively worked with hardware and software vendors to resolve client issues in a timely manner
Directed the testing and implementation project of LANDesk Management Suite (Intel's version of SMS), whose asset management component generated a software license report that substantially improved budgeting procedures.
Reduced the deployment time of a new computer by 50% by creating hard disk images containing a standardized list of application suites and security updates. Assisted in the troubleshooting of local area network connectivity issues.
Provided, oral, dictated and written form of communication with project managers amongst IT Team lead, co-workers, managers and clients during implementation of Migration projects at Omnicare.
Provide technical support interfacing with IT staff/users to resolve customer needs and support. Provide preventive maintenance on systems as and when required.
Under direct supervision, participate in assigned projects, project teams, task forces as applicable.
Install and modified information technology components (e.g., network components, peripherals as well software packages.), as well as deployment and complete user configuration of new and user PC workstation profiles utilizing window 7 OS.
Trained end users on the utilization of newly deployed software packages and new technologies system usage operation
Maintaining time & quality of work
Coordinating with client, consultant and project management team for smooth execution of project.
Installed and programmed the CCTV systems in the light commercial and residential.
Monitored the cameras that were installed in the system with the help of the wireless data transfers.
Prepared equipment’s for installation by gathering all the necessary equipment’s, tools and supplies.
Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
Maintains the site, Carried the work in Accordance with the Layout plan, Plotting the each and every point of DATA, TELEPHONE, & TELEVISION. Plotting the points of CCTV, Collaborating and installing the IP Cameras for best regional focus length. Configuring the all type of cameras by using DVRs, NVRs, PoE switchs.
Installed and programmed the CCTV systems in the light commercial and residential.
Researched and communicated with prospective clientele - Gave product presentations to customers and company staff regularly.
Learned client and system needs by working closely with the company sales team and engineers, collaborating promotions and customer support.
Designed and implemented sales plans, identified sale possibilities and consistently met the sales goals as planned.
Recommended various improved materials or machinery to customers and clients by showing how these changes and improvements would lower costs and improve performance.
searched for and identified potential customers for firm’s products and services.
Arranged equipment demonstrations and ran equipment checks and trials to ensure safety
and effectiveness.
Received company training to master product line specifications as quickly and as
effectively as possible.
Provided updates on products and services to clients and company management.
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