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Tayem Mahafzah, Customer Experience Specialist, Subject Matter Expert

Tayem Mahafzah

Customer Experience Specialist, Subject Matter Expert·Crystel

Jordan

Bachelor's degree, Data Science

Work experience

Total years of experience: 1 years, 5 months

Customer Experience Specialist, Subject Matter Expert

January 2025 - Present

Crystel

Amman, Jordan •Hybrid

January 2025 - Present

targeted floor support to help the
team consistently achieve monthly
• Supervised real-time shift
Company industry:
Call Centers & Customer Care Outsourcing

Education

Amman Arab University

June 2026

June 2026

Bachelor's degree, Data Science

Jordan

Skills

ANALYTICS
Intermediate
ANALYTICS
Intermediate
ARTIFICIAL INTELLIGENCE
Intermediate
ARTIFICIAL INTELLIGENCE
Intermediate
COACHING
Intermediate
COACHING
Intermediate
CREATIVITY
Intermediate
CREATIVITY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA SCIENCE
Intermediate
DATA SCIENCE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PERFORMANCE MANAGEMENT
Intermediate
PERFORMANCE MANAGEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
SME FINANCE
Intermediate
SME FINANCE
Intermediate

Languages

Arabic
Beginner
English
Native Speaker