Airfreight export officer
Naouri Group
Total years of experience :13 years, 6 Months
- Tracking assigned target on weekly basis.
- Following-up on client accounts on continuous basis and their associated shipments.
- Managing export transactions and handling all operational activities related to assigned clients associated shipments according to QMD standard procedures
- Contacting Air lines, requesting rates and coordinating with them for pricing related issues in a manner that would provide the best price for clients and would ensure competitiveness in the market .
- Preparing Air Freight Export Offers to clients according to their requests as quickly and professionally as possible.
- Working heavily to achieve clients needs in coordination with the Sales Department for the purpose of achieving ultimate customer satisfaction .
- Following up on continuous basis with Agents to receive all documents related to associated shipments and make any required amendments.
- Following up with Air lines for expected and actual loading dates.
- Reporting to the clients with any new updates on their shipments such as sending notifications and related documents
- Coordinating with all related parties to collect the goods and handling to airport authorities before the flight departure with enough time .
- Preparing the invoices for clients, shipments according the originally sent offer in coordination with the Air Freight Export Operations Supervisor .
- Releasing shipment documents to clients according to Air Freight export procedures .
- Preparing accounting sheet and closing job files on time
- Participating in collecting dues pending amounts related to assigned clients .
- Out door and indoor sales at Al - Naqel company
- responsibility about all the offers &prices issued for companies dealed with AL Naqel Company
- responsibility about all the Invitations cards and gifts and make a suitable packing &labeling for them to obtain high quality for delivery
- Sending daily report to the customers about their events and shipments status
- Responsible about the international & Express shipments (price &offers) and contact the related companies
- Sending daily report to the management about the status for all shipments on the company
- Telesales, and attract the customers by sending offer or prepare a meeting with them
- Customer service, and contact the clients to insure that work process going smoothly and if there is any problem try to solve it .
- reponsibility about all the Invitations cards and gifts and make a suitable packing &labeling for them to obtain high quality for delivery
- Sending daily reports to the upper management about flow of operations.
- Responsibility about all offers & prices issued for companies dealed with ARAMEX.
- Dealing with customers to make sure that they are satisfied, sending final reports about their events shipments status.
- Make priorities depending on the event size & importance.
- External meetings with large companies & governmental associations if needed & in special cases.
- Suitable packaging & labeling on invitations to obtain high quality delivery.
- Prepare Sales reports by the end of the month & send it to the managers.
- Customer Service